What is Yext?
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
90 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yext?
Pros
- Security Protects
- Saves Time
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Analytics
Audio and Video Analytics
AI/Machine Learning
Advanced/Faceted search
Social Network Awareness
Multi Format Support
User interface for search/retrieval
Processing and Indexing
Results Sorting
Content Aggregation
Search Query Parsers
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Yext Reviews
Brian D.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2022
Vender support & their integrity disappoints!
Likeliness to Recommend
What differentiates Yext from other similar products?
Well, they promise you a lot in their sales pitch, but you REALLY need to read the fine print. Basically, their tactics are horrible and there are way too many other competitors doing the same thing they do!
What is your favorite aspect of this product?
I did like the ability to get all the client's info in one place and then make it easy to change when needed.
What do you dislike most about this product?
The product was fine. The company and its tactics are what is in question here, they are very dishonest, and that is very disappointing!
What recommendations would you give to someone considering this product?
Look at all the competitors to this company, do your homework, and if you are considering using Yext, read that agreement very carefully! Shady stuff in there, and their system does not recognize that YOU cancel your service, you have to call them, and be sure it is outside their 30-day policy. The platform sucks in that manor, and then you are stuck with them (even though you canceled, well you thought you did), because that money, they will not refund it! They will take your money and not even look back at you! Terrible for sure...
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Effective Service
- Less Inspiring
- Less Caring
Ryan P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2022
Great product
Likeliness to Recommend
What differentiates Yext from other similar products?
It helps with time management
What is your favorite aspect of this product?
The listings it provides
What do you dislike most about this product?
Sometimes you don't know
What recommendations would you give to someone considering this product?
Check it out
Pros
- Acts with Integrity
- Unique Features
- Effective Service
- Inspires Innovation
Cons
- Less Productive
- Inhibits Innovation
- Under Delivered
Job V.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2022
Yext should focus on customer satisfaction.
Likeliness to Recommend
What differentiates Yext from other similar products?
If I am given a chance to work without Yext I would go without it.
What is your favorite aspect of this product?
The concept is good
What do you dislike most about this product?
Their service
What recommendations would you give to someone considering this product?
Please take care of your customers
Pros
- Transparent
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
