What is Yext?
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
90 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yext?
Pros
- Security Protects
- Saves Time
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Analytics
Audio and Video Analytics
AI/Machine Learning
Advanced/Faceted search
Social Network Awareness
Multi Format Support
User interface for search/retrieval
Processing and Indexing
Results Sorting
Content Aggregation
Search Query Parsers
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Yext Reviews
Crystal D.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Everything in one organized place
Likeliness to Recommend
What differentiates Yext from other similar products?
Location listings management, online reviews, and reporting are all in one easy-to-use platform.
What is your favorite aspect of this product?
The customer support is outstanding. Anytime I have a question or need assistance with something, I can always count on a quick, kind response from someone on their support team. The ability to edit listings and instantly reply to online reviews from one platform makes online reputation management a breeze.
What do you dislike most about this product?
It does not integrate any company review sites such as Glassdoor, Indeed, etc. and cannot pull in reviews if there is no specified address like for a general company page.
What recommendations would you give to someone considering this product?
If your company has more than even a few locations, consider the amount of time spent updating each location and logging into each site. Before long you may realize how much time you're wasting that could be spent in better ways. Check out a demo and see what's available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joe S.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2022
ease of use, worth the price though high
Likeliness to Recommend
What differentiates Yext from other similar products?
More connections, deliver the results as promised, experts.
What is your favorite aspect of this product?
Posting to GMB and FB profiles from one source.
What do you dislike most about this product?
Sometimes there are conflicting media on profiles, would like their team to leverage their connections to ensure the information is accurtate.
What recommendations would you give to someone considering this product?
If your business has more than 10 locations this is a no brainer decision.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Kit M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2022
Great product but service has become less personal
Likeliness to Recommend
What differentiates Yext from other similar products?
Very streamlined product, not too much time needed after onboarding a business
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
In the past few months, we have seen many of our contacts leave the company and we don't know who to contact. Seems the personal touch has gone and we now have to submit tickets for issues rather than reaching out to our customer success manager.
What recommendations would you give to someone considering this product?
Be aware that you will sometimes need to contact the partners, Google, Yelp, etc, directly as issues arise.
Pros
- Saves Time
- Respectful
- Acts with Integrity
- Transparent
