What is Yext?
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
90 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yext?
Pros
- Security Protects
- Saves Time
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Analytics
Audio and Video Analytics
AI/Machine Learning
Advanced/Faceted search
Social Network Awareness
Multi Format Support
User interface for search/retrieval
Processing and Indexing
Results Sorting
Content Aggregation
Search Query Parsers
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Yext Reviews
Mallayasamy k.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2022
Good Product tool
Likeliness to Recommend
What differentiates Yext from other similar products?
One of the best location search visibility and good highly quality support. Its strongly recemented to integrate our platform to business improvement .
What is your favorite aspect of this product?
its helps to save time and money
What do you dislike most about this product?
App is little bit complicated to understand the features
What recommendations would you give to someone considering this product?
Some time through 4xx error response instead of 5xx.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Acts with Integrity
Fabricio V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2022
Offers a range of solutions & some are must haves
Likeliness to Recommend
What differentiates Yext from other similar products?
The range of solutions that Yext offers from listings, to "Yext questions" is its differential and how it stands out. Yext can really generate and improve productivity.
What is your favorite aspect of this product?
First would be the benefit it can bring you, like having Yext Pages and listings all managed easily and fast in a single platform to enable your business online in many ways. That capability for me is the best. But not to forget the support tram, I really like Yext support too.
What do you dislike most about this product?
There is not much to dislike. It is a very good cost benefit solution. But if I have to pick something to dislike would be when you run out of development support hours in your package because you customized a lot of things in your Yext pages and have to wait before you can customize more or add another new feature.
What recommendations would you give to someone considering this product?
That will depend on your business need and what solution you are considering from Yext, since each business may have different needs, but overall if you are considering Yext for Search Engine Listings (as an example) it is a no brainer! Go for it. For a very fair fee, you will have a big number of applications and channels (google, bing, waze, etc) easily manageable in a single platform. So, definitely worth checking it out!
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2022
Service is wonderful, some disappointment
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Caring
Cons
- Less Effective Service
- Under Delivered
- Less Performance Enhancing
