What is Zebra Workcloud Workforce?
Workcloud Workforce Optimization Suite (formerly Reflexis Workforce Scheduler) helps you optimize labor costs, empower employees, improve productivity, and maintain compliance. With Workcloud Workforce Optimization Suite, you create an agile operation that aligns scheduling to forecasted customer demand and execute real-time, prioritized tasks to drive sales and satisfied customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
12
Since last award
94 Plan to Renew
6
Since last award
77 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zebra Workcloud Workforce?
Pros
- Reliable
- Effective Service
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Staffing
Time Capture Physical
Time Capture Virtual
Attendance Management and Policies
Absence Management
Workforce Scheduling
Workforce Planning and Forecasting
Workforce Dashboards and Reporting
Shift Management
Labor Costing and Splitting
Rate Policies
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Business Value Created
Ease of Data Integration
Quality of Features
Zebra Workcloud Workforce Reviews
Bill K. M.
- Role: Operations
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Oct 2024
Awesome and Efficient
Likeliness to Recommend
What differentiates Zebra Workcloud Workforce from other similar products?
Reflexis' AI-Driven Demand Forecasting is very unique in the sense that it uses artificial intelligence and machine learning to predict demand based on historical data, sales patterns, foot traffic, and other relevant factors. This results in highly accurate forecasts, which in turn help create schedules that optimize labor costs while ensuring adequate coverage.
What is your favorite aspect of this product?
It's employee centric scheduling and real time analytics
What do you dislike most about this product?
None that I have encountered so far!
What recommendations would you give to someone considering this product?
It is user friendly and has quick implementation
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Sarah G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Oct 2024
Real Time Scheduling and Updates
Likeliness to Recommend
What differentiates Zebra Workcloud Workforce from other similar products?
I love its emphasis on real-time scheduling updates. As a managers I can make or receive instant changes to shifts, time-off requests, and other adjustments. This level of real-time communication isn't always available with other scheduling tools, which might rely on slower batch updates. The software is also highly customizable for different industries, making it a great fit incase I change jobs.
What is your favorite aspect of this product?
The ability for employees to instantly update, view, and manage schedules from anywhere is a game-changer for improving communication and flexibility in our workplace.
What do you dislike most about this product?
I really don't have any dislike for this product but I fear that it can be overwhelming to set up and customize, especially without proper training. For businesses with complex scheduling requirements or multiple locations it might require additional time and resources for configuration and ongoing support.
What recommendations would you give to someone considering this product?
Reflexis is a powerful tool that requires careful setup, especially if you need to integrate it with other systems / platforms. Make sure you have a clear implementation plan and the right IT support or consultants to avoid delays or complications during the rollout. It’s also important to invest in proper training for managers and administrators to ensure they know how to effectively use all the features.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Comprehensive workforce management solution
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Fair
