What is Zoey?
Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoey Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoey.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoey?
Pros
- Trustworthy
- Acts with Integrity
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Language Support
Payment Processing
Content Localization
Order Management
Shopping Cart Management
Catalog Management
Content Management
Integrated Search
ERP Integration
Multi-Storefront
Guided Selling
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Zoey Downloads
B2B Commerce Checklist 2021
Zoey B2B Flier
Greene's Reserve Case Study
Milkhouse Candle Case Study
Commonwealth Packaging Case Study
Manamed Fact Sheet
Ninkasi Brewing Company Case Study
Backyard Nature Products Case Study
Real Goods Case Study
Burt Process Equipment Case Study
Choose PMF Case Study
Zoey Videos
Zoey B2B Omnichannel Commerce - An Introduction
Zoey Reviews
JULIA D.
- Role: Operations
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Used Handshake previously, was not an option.
Likeliness to Recommend
What differentiates Zoey from other similar products?
Ability to customize through many features.
What is your favorite aspect of this product?
Ability to contact support and receive a response within a few hours typically.
What do you dislike most about this product?
Sensitivity of uploading. (Such as having a space in a file can cause an "error")
What recommendations would you give to someone considering this product?
Less sensitive to errors such as a space after a word on a file for uploading.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Hannah T.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Dec 2021
Fantastic product support and customization.
Likeliness to Recommend
What differentiates Zoey from other similar products?
Flexibility and customization due to exceptional product support for a fraction of the price of competitors.
What is your favorite aspect of this product?
Reliability and response of the support team. Easy to use interface.
What do you dislike most about this product?
Variables seem to have different front end names in different areas. Can be difficult to get used to.
What recommendations would you give to someone considering this product?
Speak with the developers as well as the sales team. The dev and support team are exceptional.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Alec J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use with native Netsuite integration
Likeliness to Recommend
What differentiates Zoey from other similar products?
We're a small company with limited internal IT resources. Zoey promised a hands-on implementation, a seamless Netsuite integration process, and simple maintenance - this product has delivered on all counts.
What is your favorite aspect of this product?
The ease of managing products once they have been entered into the system. It only takes a couple of clicks to adjust product availability. Also the native integration with Netsuite has been incredible.
What do you dislike most about this product?
Loading new products is a pain - the bulk import options are complicated and unwieldy - so much so that it's generally been simpler for us to add each item manually and individually. The iOS App is underdeveloped and missing features that competitive products offer. If we were ever to switch away from Zoey, this would probably be a major driver of that decision. The software is constantly being updated and "improved", which is great, but we keep running into unintended consequences, as some of these overwrite previous customizations to our set-up. These updates aren't regularly communicated, which doesn't help.
What recommendations would you give to someone considering this product?
If ease of content management is key to your decision, Zoey is a great option. It also integrates really nicely with Netsuite, without the use of a 3rd party API.
Pros
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
- Unique Features
Cons
- Less Effective Service
