Zoey Customer Reviews 2024 | SoftwareReviews

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Zoey

Composite Score

7.3 /10

CX Score

7.3 /10

42 Reviews Write a Review

What is Zoey?

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

Company Details

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Awards & Recognition

Zoey won the following awards in the B2B eCommerce category

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1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Zoey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoey?

3% Negative

12% Neutral

85% Positive

Pros

Trustworthy
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 78

Multi-Language Support

100

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Catalog Management

Content Management

Integrated Search

ERP Integration

Multi-Storefront

Guided Selling

Vendor Capability Ratings

Average 76

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Zoey Downloads

Zoey Videos

Zoey Reviews

Serageldin adel S.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

very good to use need to understand but fine

Likeliness to Recommend

9 /10

What differentiates Zoey from other similar products?

more specific for business and gives solutions

What is your favorite aspect of this product?

comprehensive platform

What do you dislike most about this product?

nothing may be slight difficult

What recommendations would you give to someone considering this product?

to get it and use it it is effective

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Jonathan A.

Role: Human Resources
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2020

Good product, just requier more of a fair price.

Likeliness to Recommend

8 /10

What differentiates Zoey from other similar products?

Zoey is more friendly user to understand.

What is your favorite aspect of this product?

Easy to use and also able to get things organized.

What do you dislike most about this product?

A little pricey.

What recommendations would you give to someone considering this product?

Fair price and it is all good.

Pros

Acts with Integrity
Effective Service
Saves Time
Respectful

Cons

Vendor Friendly Policies

Gabriela D.

Role: Operations
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2020

For me it wasn’t that easy to use. I didn’t find i

Likeliness to Recommend

4 /10

What differentiates Zoey from other similar products?

Better plugins and integration

What is your favorite aspect of this product?

Integration

What do you dislike most about this product?

Not very intuitive

What recommendations would you give to someone considering this product?

Take your time when diving into it

Pros

Enables Productivity
Saves Time
Client Friendly Policies
Continually Improving Product

Cons

Less Generous
Leverages Incumbent Status
Security Frustrates

Latest Research

Zoey

What is Zoey?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoey Ratings

86 Likeliness to Recommend

98 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zoey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Language Support Send or translate alerts in multiple languages.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zoey Downloads

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Zoey Videos

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Zoey Reviews

Serageldin adel S.

very good to use need to understand but fine

Likeliness to Recommend

Pros

Jonathan A.

Good product, just requier more of a fair price.

Likeliness to Recommend

Pros

Cons

Gabriela D.

For me it wasn’t that easy to use. I didn’t find i

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

Feature Ratings

Multi-Language Support

Payment Processing

Content Localization

Order Management

Shopping Cart Management

Catalog Management

Content Management

Integrated Search

ERP Integration

Multi-Storefront

Guided Selling

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration