Zoho Customer Reviews 2025 | SoftwareReviews

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Zoho

Composite Score

8.8 /10

CX Score

8.8 /10

39 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

5% Neutral

92% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Analytics Reporting

Communications

Centralized Management Portal

Mobility

Continuous UCC

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 84

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Zoho Reviews

Samuel F.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

It's a fantastic product for every communication

Likeliness to Recommend

8 /10

What differentiates Zoho from other similar products?

Zoho product are very user friendly and they are flexible

What is your favorite aspect of this product?

Zoho Cliq, Zoho salesIQ

What do you dislike most about this product?

I don't dislike this product

What recommendations would you give to someone considering this product?

It's flexible to use because it's a user friendly product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ranjeet M.

Role: Sales Marketing
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2024

fantestic product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Good CRM , cloud based , all in one platform service , user friendly inerface ,sclebale customize,marketing analyitcs

What is your favorite aspect of this product?

Help business management sales ,lead management , sales pipe line tacking integrate wiht solical medita tool, majorly helps in automation

What do you dislike most about this product?

As of now nothing is to be dislike it is in right directio.

What recommendations would you give to someone considering this product?

Easy to and all in one platform. easy to intergrate and automate

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ATUL S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fabulous Product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

This product stands out due to its affordability feature, and available customization options available,

What is your favorite aspect of this product?

You will experince same things whether you are using on Mobile as well as on Laptop.

What do you dislike most about this product?

Complex features and not easy to use by beginners. User interface issues are not easy to use.

What recommendations would you give to someone considering this product?

If you are a small organization then, take 100 ids not more than that in order to reduce costs on an initial basis.

Pros

Continually Improving Product
Effective Service
Acts with Integrity
Generous Negotitation

Latest Research

Zoho

What is Zoho?

Company Details

Need Assistance?

Zoho Ratings

91 Likeliness to Recommend

95 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Samuel F.

It's a fantastic product for every communication

Likeliness to Recommend

Pros

Ranjeet M.

fantestic product

Likeliness to Recommend

Pros

ATUL S.

Fabulous Product

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Secure Access

Session Border Controller

Analytics Reporting

Communications

Centralized Management Portal

Mobility

Continuous UCC

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training