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Zoho

Zoho Analytics

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Zoho Analytics
8.2 /10

What is Zoho Analytics?

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes. Zoho Analytics is an Online Reporting and Business Intelligence service, and can be used as an online database. The features offered by Zoho Analytics specialize on providing an in-depth - powerful and flexible reporting capabilities. It contains an in-built analytical database grid, which is optimized for reporting and querying more than just serving as a real-time online transactional database.

Company Details


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Awards & Recognition

Zoho Analytics won the following awards in the Business Intelligence & Analytics - Midmarket category

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Zoho Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Analytics?

7% Negative
8% Neutral
85% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Collaboration

83

Dashboard

81

Data Exploration and Visualization

81

BI Security

80

Operational Reporting Capabilities

79

BI Platform Administration

78

Self Service and Ad Hoc Capabilities

78

Data Connectors and Data Mashup

78

Intelligent Alerts and Notifications

77

Mobile

76

Vendor Capability Ratings

Average 75

Business Value Created

79

Ease of Data Integration

78

Quality of Features

77

Ease of Implementation

77

Ease of IT Administration

76

Breadth of Features

75

Ease of Customization

74

Usability and Intuitiveness

74

Vendor Support

73

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Zoho Analytics Reviews

Shiv K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

key factor influencing our organization's decision

Likeliness to Recommend

9 /10

What differentiates Zoho Analytics from other similar products?

The tool is quite strong and capable of producing a variety of detailed and intricate reports. I particularly appreciate being able to monitor activity for certain marketing tasks and observe how my sales team is performing.

What is your favorite aspect of this product?

I can quickly see anything I need a report on from Zoho CRM thanks to Zoho Analytics. It enables my staff to work more efficiently and concentrate on the tasks that yield the best outcomes.

What do you dislike most about this product?

Despite being a strong tool, it is difficult to set up and frequently necessitates many calls to help to resolve issues. If the first support representative you speak to doesn't have knowledge in that area or if you can't understand them at all owing to language barriers and distance, it can take two or three calls to get the problem fixed.

What recommendations would you give to someone considering this product?

Almost any source can be used to compile data using Zoho analytics. With the help of my team, we have successfully integrated Zoho analytics with specialized in-house programs, cloud-based relational databases (including NoSQL databases), and essential business tools like Mailchimp, Google Analytics, SurveyMonkey, Twitter Ads, and more.

Pros

  • Efficient Service
  • Effective Service
  • Transparent
  • Helps Innovate

Alphonso J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Top Tool for Discovering Accurate Insights

Likeliness to Recommend

10 /10

What differentiates Zoho Analytics from other similar products?

Unlike other similar products, Zoho Analytics is able to discover hidden insights, which highly influences our decision making. Zoho Analytics is the best.

What is your favorite aspect of this product?

Zoho Analytics has a very supportive technical team. Furthermore, customizing Zoho Analytics is so simple for us.

What do you dislike most about this product?

All the features of Zoho Analytics are easy to understand. I do not dislike anything about Zoho Analytics.

What recommendations would you give to someone considering this product?

Zoho Analytics will discover accurate insights for you, which will help you make better decisions for your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

peace A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great BI tool.

Likeliness to Recommend

9 /10

What differentiates Zoho Analytics from other similar products?

Great visualization tools. Ease of data import and export. Ease of integration with other applications.

What is your favorite aspect of this product?

Collaboration of projects between users. A great variety of charts and graphs. Ease of customization and implementation.

What do you dislike most about this product?

Poor mobile responsiveness and no mobile application. Poor customer support

What recommendations would you give to someone considering this product?

you need zoho analytics for business intelligence, future forecasting, Resource allocation and good decision-making process

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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