
What is Zoho Assist?
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Assist Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho Assist.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
92 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 99%
- Negotiation and Contract:
- 98%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 98%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Assist?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Augmented Reality Remote Assistance
Audit Management
Intelligence Reports
Web & Desktop Conferencing
Attended and Unattended Remote Access
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Zoho Assist Reviews
Jalin M.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
The most effective remote access tool
Likeliness to Recommend
What differentiates Zoho Assist from other similar products?
To remotely access co-workers' terminals, our company uses Zoho Assist, such as those in a different city than the headquarters, to provide remote assistance and help resolve any issues that may arise.
What is your favorite aspect of this product?
With the help of Zoho Assist, we were able to streamline our remote support for our coworkers, making it easier than ever to provide them with assistance when they needed it. We were also able to assist them in resolving issues with their equipment that were limiting their productivity.
What do you dislike most about this product?
Using Zoho Assist causes a significant slowdown in my computer's response time and a noticeable increase in the amount of time it takes for other programs to complete their own tasks in the background.
What recommendations would you give to someone considering this product?
To assist them in the event of an app crash or internet connection issue; With Zoho Assist, I can quickly and easily collaborate with coworkers by sharing the screen, transferring files, chatting, and even taking control of the computer.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Acts with Integrity