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Zoho Assist Logo Award Winner Product Badge
Zoho Assist Logo Award Winner Product Badge
Zoho

Zoho Assist

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho Assist
8.8 /10

What is Zoho Assist?

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

Company Details


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Awards & Recognition

Zoho Assist won the following awards in the Remote Support category

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Zoho Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Assist.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

92 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
99%
Negotiation and Contract:
98%
Conflict Resolution:
100%
Strategy & Innovation:
98%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Assist?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Remote Control

92

Real User Monitoring

89

Remote Support

89

Augmented Reality Remote Assistance

87

Audit Management

86

Intelligence Reports

85

Web & Desktop Conferencing

85

Attended and Unattended Remote Access

85

Discovery

82

Role-Based Access Controls

79

Vendor Capability Ratings

Average 86

Ease of Data Integration

91

Ease of IT Administration

91

Ease of Implementation

90

Business Value Created

88

Breadth of Features

86

Usability and Intuitiveness

86

Quality of Features

86

Vendor Support

83

Ease of Customization

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Zoho Assist Reviews

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

The most effective remote access tool

Likeliness to Recommend

9 /10

What differentiates Zoho Assist from other similar products?

To remotely access co-workers' terminals, our company uses Zoho Assist, such as those in a different city than the headquarters, to provide remote assistance and help resolve any issues that may arise.

What is your favorite aspect of this product?

With the help of Zoho Assist, we were able to streamline our remote support for our coworkers, making it easier than ever to provide them with assistance when they needed it. We were also able to assist them in resolving issues with their equipment that were limiting their productivity.

What do you dislike most about this product?

Using Zoho Assist causes a significant slowdown in my computer's response time and a noticeable increase in the amount of time it takes for other programs to complete their own tasks in the background.

What recommendations would you give to someone considering this product?

To assist them in the event of an app crash or internet connection issue; With Zoho Assist, I can quickly and easily collaborate with coworkers by sharing the screen, transferring files, chatting, and even taking control of the computer.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Acts with Integrity

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