
What is Zoho Books?
Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
Down
2
Since last award
100 Plan to Renew
Up
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 92%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Books?
Pros
- Respectful
- Transparent
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cash Flow Management
Accounts Payable Purchase Orders
Cost Revenue Tracking
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Accounts Receivable Invoicing
Budgeting Forecasting
Expense Management
Reconciliation
Project Accounting
Integration APIs
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Customization
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Zoho Books Reviews

Forest H.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2020
Constantly improving. Great Value.
Likeliness to Recommend
What differentiates Zoho Books from other similar products?
Very intuitive and great customer support.
What is your favorite aspect of this product?
Ease of use and full feature set.
What do you dislike most about this product?
Aesthetics of some elements (such as invoicing emails) could be better.
What recommendations would you give to someone considering this product?
So much better than any alternative I have tried.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity

Richard G.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Jun 2020
Reliable and efficient accounting platform
Likeliness to Recommend
What differentiates Zoho Books from other similar products?
Its a complete solution that satisfies all of our accounting needs from time-tracking, invoicing and customer payments thus proving its versatility and reliability.
What is your favorite aspect of this product?
Its relatively fair in terms of pricing and this offers even the small teams a chance to use the platform and improve their accounting process. Its great to use due to its simplicity and it has not caused any problems to our staff while using the platform. Zoho Books has improved our bill management ensuring that w settle them on time and remain in good books with our suppliers and customers.
What do you dislike most about this product?
When the internet connection is poor using the platform becomes a bit slow and problematic.
What recommendations would you give to someone considering this product?
Its perfect for any business and this ensures that it helps them in improving their accounting process with ease.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Christopher W.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2020
Great product for new business owners!
Likeliness to Recommend
What differentiates Zoho Books from other similar products?
Ease of use, functionality, cost-effective,
What is your favorite aspect of this product?
Payment links
What do you dislike most about this product?
Inability to post manual journal entries to accounts receivable/payable
What recommendations would you give to someone considering this product?
Start a free trial to explore the product features and offerings
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity