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Zoho Books Logo Award Winner Product Badge
Zoho Books Logo Award Winner Product Badge
Zoho

Zoho Books

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Zoho Books
8.5 /10

What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

Company Details


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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 2
Since last award

100 Plan to Renew

Up 1
Since last award

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

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0% Negative
1% Neutral
99% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Cash Flow Management

86

Accounts Payable Purchase Orders

86

Cost Revenue Tracking

86

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

84

Accounts Receivable Invoicing

84

Budgeting Forecasting

83

Expense Management

83

Reconciliation

83

Project Accounting

83

Integration APIs

80

Vendor Capability Ratings

Average 82

Business Value Created

88

Ease of Implementation

85

Usability and Intuitiveness

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Quality of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

80

Availability and Quality of Training

80

Ease of Customization

78

Zoho Books Reviews

Forest H.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Constantly improving. Great Value.

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Very intuitive and great customer support.

What is your favorite aspect of this product?

Ease of use and full feature set.

What do you dislike most about this product?

Aesthetics of some elements (such as invoicing emails) could be better.

What recommendations would you give to someone considering this product?

So much better than any alternative I have tried.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Richard G.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2020

Reliable and efficient accounting platform

Likeliness to Recommend

10 /10

What differentiates Zoho Books from other similar products?

Its a complete solution that satisfies all of our accounting needs from time-tracking, invoicing and customer payments thus proving its versatility and reliability.

What is your favorite aspect of this product?

Its relatively fair in terms of pricing and this offers even the small teams a chance to use the platform and improve their accounting process. Its great to use due to its simplicity and it has not caused any problems to our staff while using the platform. Zoho Books has improved our bill management ensuring that w settle them on time and remain in good books with our suppliers and customers.

What do you dislike most about this product?

When the internet connection is poor using the platform becomes a bit slow and problematic.

What recommendations would you give to someone considering this product?

Its perfect for any business and this ensures that it helps them in improving their accounting process with ease.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher W.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Great product for new business owners!

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Ease of use, functionality, cost-effective,

What is your favorite aspect of this product?

Payment links

What do you dislike most about this product?

Inability to post manual journal entries to accounts receivable/payable

What recommendations would you give to someone considering this product?

Start a free trial to explore the product features and offerings

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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