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Zoho Books Logo Award Winner Product Badge
Zoho Books Logo Award Winner Product Badge
Zoho

Zoho Books

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Zoho Books
8.5 /10

What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

Company Details


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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 2
Since last award

100 Plan to Renew

Up 1
Since last award

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

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0% Negative
1% Neutral
99% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Cash Flow Management

86

Accounts Payable Purchase Orders

86

Cost Revenue Tracking

86

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

84

Accounts Receivable Invoicing

84

Budgeting Forecasting

83

Expense Management

83

Reconciliation

83

Project Accounting

83

Integration APIs

80

Vendor Capability Ratings

Average 82

Business Value Created

88

Ease of Implementation

85

Usability and Intuitiveness

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Quality of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

80

Availability and Quality of Training

80

Ease of Customization

78

Zoho Books Reviews

Pranshu S.

  • Role: Consultant
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Overall Solution/Tax compliant/API Limitations

Likeliness to Recommend

8 /10

What differentiates Zoho Books from other similar products?

The integration with other modules like ZOHO CRM, ZOHO People, ZOHO Payroll, makes it extremely beneficial for companies who want this as a one stop solution. In other cases, either we have to set up that entire integration or do a lot of manual processes in order to have linkages cross-functionally.

What is your favorite aspect of this product?

Ease of documentation of the entire order processing. From estimate to Sales Order to Invoice and Purchase Order, we have been able to link up everything and automate using their APIs.

What do you dislike most about this product?

Limits on API hits per minute and workflow limits. This has resulted in literal revenue losses of $500,000 on a single day earlier when the entire system was down and we were out of ZOHO Flows, and Workflows in ZOHO Books.

What recommendations would you give to someone considering this product?

You should know the peak utilization of APIs and flows. Once that analysis is done, you must always keep a buffer with the platform to make sure that there is enough space to accommodate any surges.

Pros

  • Inspires Innovation
  • Transparent
  • Security Protects
  • Respectful

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Slower Product Innovation

Edokhagba C.

  • Role: Finance
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Zoho Books: A Smart, User-Friendly Solution for St

Likeliness to Recommend

10 /10

What differentiates Zoho Books from other similar products?

Compared to QuickBooks or Xero, Zoho Books offers a wide range of features at a more affordable price, especially for small and mid-sized businesses.

What is your favorite aspect of this product?

It allows businesses to automate routine tasks like invoice generation, payment reminders, and approval workflows—saving time and reducing errors.

What do you dislike most about this product?

it is limited to third-party integrations compared to competitors like QuickBooks or Xero.

What recommendations would you give to someone considering this product?

Explore all features during the trial period to see if it meets your specific business needs, especially invoicing, automation, and reporting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pat B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Online book keeping

Likeliness to Recommend

7 /10

What differentiates Zoho Books from other similar products?

Zoho Book is good for account and keeping online invoices.

What is your favorite aspect of this product?

Easy to create and share invoices

What recommendations would you give to someone considering this product?

Managing Sales is easy and reliable

Pros

  • Helps Innovate
  • Enables Productivity
  • Reliable
  • Performance Enhancing

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