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Zoho Forms Logo Award Winner Product Badge
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Zoho

Zoho Forms

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Zoho Forms
8.8 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

3% Negative
9% Neutral
88% Positive

Pros

  • Fair
  • Acts with Integrity
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Security

86

Data Analysis and Survey Function

86

Version Management

84

Workflow Automation

84

Drag and Drop Design

84

Mobility

83

APIs and Integration

83

Electronic Signatures

83

Field Configuration and Customization

83

State Transformation

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of IT Administration

87

Business Value Created

86

Ease of Data Integration

84

Ease of Customization

83

Vendor Support

83

Quality of Features

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Availability and Quality of Training

80

Zoho Forms Reviews

Lorenzoロレンツォ M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great tool for collecting customer data

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

The benefits and best aspects of Zoho Forms are as follows: It is a drag-and-drop custom form builder, it can send email/SMS and app alerts once it is filled out and submitted by a potential customer, and it interfaces with other Zoho services like Zoho CRM, Zoho Desk, etc. It is a straightforward drag-and-drop web form builder. It connects seamlessly with my other Zoho apps, particularly Zoho CRM.

What is your favorite aspect of this product?

Everything we require, including CRM, email marketing, chat, accounting, and much more, is available in one convenient location. Also, the suite includes some potent reporting and analytics tools that aid in turning all the data and information into insightful and practical reports. The most effective techniques involved scheduling, monitoring social media, and producing incredibly personalized forms. Your marketing ROI will soar if you utilize every one of the features and tools included in the package.

What do you dislike most about this product?

With the help of Zoho Form builder, creating forms is simple and hassle-free. Nonetheless, a few features might be added to the product to make it better. for instance, to offer the option of adding many fields to a single row. Although the customer service quickly responds, the representative occasionally displays rudeness and lacks attention.

What recommendations would you give to someone considering this product?

The best form solution I've used is Zoho Form. Zoho Forms is where to create a registration form or conduct surveys. Any type of functionality needed by most enterprises is handled by it. It allows us to accept payments using a form and can be integrated with well-known payment processors like PayPal, Stripe, Razorpay, Paytm, and Instamojo.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark D.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic software that works with other tools

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Zoho forms is not a standalone product. It works with a tone of internal Zoho tools as well as numerous third party products. I use Zoho One, which includes Zoho Forms, for an awesome monthly price! I love the connectivity of all the Zoho products and love the ability to connect with other products outside the Zoho suite. Zoho forms allows me to collect data from user, generate leads for various real estate needs, create landing pages, squeeze pages and then have all this information synced with my CRM.

What is your favorite aspect of this product?

The connectivity of the Zoho Forms to all the other Zoho products! Having a form is nice but having a form that can sync to a crm, create an esign form, send an email, create a social media post, etc. That is a tool you learn to lean on.

What do you dislike most about this product?

I wish formulas could use other formulas for calculations, plus a little more customization on the template side.

What recommendations would you give to someone considering this product?

Get Zoho Forms along with the Zoho One Suite and you will never need another tool to run your business! Its the magic in a box type system. Perfect for any business!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Akash R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

best form creator

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

I appreciate how adaptable Zoho Forms is. I can set up the form to open a ticket in Zoho Desk or send an email to internal users. I can also alter the design to make it consistent with our business' brand guidelines.

What is your favorite aspect of this product?

I enjoy how quickly I can produce applications and intake forms for my customers and clients. They have all the required fields, including checkboxes, multiple-choice, and phone number. In addition, I can still contact customers while viewing partially saved forms.

What do you dislike most about this product?

Using the more complicated fields required a steep learning curve, which was annoying.

What recommendations would you give to someone considering this product?

It is entirely worthwhile. We use Zoho and are extremely pleased with its adaptability and usability. Every tool functions as intended, and if you watch a few training videos, you'll save time and money.

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Fair

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