What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Sophie D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
User focused approach to social media management.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social successfully automates the series of activity between social media monitoring , publishing and reporting . Leading to an augmented team workflow approach to social media management, whereby it is easy to measure performance of my teams social media strategy.
What is your favorite aspect of this product?
Zoho social greatly excels when it comes to automating the process of generating or scheduling bulk content postings across social media platforms.
What do you dislike most about this product?
Social listening is an area where Zoho social just does not do enough ,especially if compared with standard social listening software solutions. Zoho social appears to attempt to do too much and this is the reason for its weakness in this area.
What recommendations would you give to someone considering this product?
intuitive social media management solution , which takes care of the basics of social media management. Although , it does not provide over the top features, it does a good job nevertheless.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessica S.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Great tool for managing our social media campaings
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social helps me plan out and deliver content across multiple channels. To my knowledge, Zoho Social is the only social media management program that allows me to plan updates for my clients on both LinkedIn and Twitter. Only Zoho Social was useful to me, thus I didn't sign up for any of their other services.
What is your favorite aspect of this product?
Even though I've only ever used the Zoho Social app once, I want to return to it soon. It's a handy all-in-one solution for keeping tabs on and controlling all of your social network accounts. If TicToc or YouTube is where you spend the most of your time, you might want to look elsewhere for employment opportunities. On the other hand, if you spend a lot of time on Instagram, Facebook, or Twitter, this is fantastic software. While I didn't put them to use, I saw the team features advertised everywhere and realized how simple it would be to collaborate with others.
What do you dislike most about this product?
There wasn't an obvious place to click that would allow me to personalize my posts. My attempts to find it were futile. In the end, I had to manually post the identical material across numerous platforms rather than using a single button. Having access to a social media platform similar to Tik Tok or YouTube, where users can share and view video content, would be wonderful. Despite the fact that you can upload films to social media platforms like Facebook and Instagram, such clips won't be presented in reel form. Furthermore, there is nowhere to share Instagram Stories.
What recommendations would you give to someone considering this product?
We required a system that could handle a high volume of simultaneous user accounts while yet providing powerful customization options as necessary. That appears to be just what we got with Zoho Social. Scheduling a client's full month's worth of social media posts in a single day, and checking in on the analytics every day to gauge the success of those posts. Effortlessly, it serves its purpose.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Helps Innovate
- Role: Human Resources
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
Great Product, easy to use!!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
