What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
easy to use, ui not so friendly.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
not much, they give the basics of any other platform alike
What is your favorite aspect of this product?
that i get what i paid for.
What do you dislike most about this product?
I don't like the aesthetics part, like the ui and the ux.
What recommendations would you give to someone considering this product?
Try the 15-day trial, compare it with other platforms, and if you like what they offer you, then purchase the product.
Pros
- Transparent
- Reliable
- Performance Enhancing
- Enables Productivity
David Antonio O.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Zoho social the best tool for network marketing
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
We are using zoo social to keep up to date all the management of our social networks and attend quickly and proactively to all our followers and customers of the different networks we run. It is a very easy to use tool, with very useful features, that allows us to schedule posts, reply to comments, follow mentions and the best are its metrics and analytics that help us to improve our interaction with each post.
What is your favorite aspect of this product?
The program generates a series of reports, metrics and accurate data, which allows us to know the performance of our social networks and the best strategies to grow and increase interaction with our audience. It also allows us to manage several social networks in the same panel, allowing us to better monitor and supervise. Publishing and scheduling the publications of the different social networks is very simple, in a user-friendly interface.
What do you dislike most about this product?
The cost can be high, especially for small businesses just starting out, but the program has key tools to improve, making it worth the investment. I would also like to see the ability to publish stories and reels and for them to have the same options as in the apps. And when they integrate tiktok into their list of networks to manage, it will be the perfect tool.
What recommendations would you give to someone considering this product?
For our e-commerce store, I can easily schedule the same post on Facebook and Instagram in minutes. Before scheduling the release, I can adjust the release for two different platforms. For example, when tagging hashtags, I can write them and tag them differently on their respective platforms to ensure they display correctly when they are posted. For Instagram posts, I can add a completely different set of hashtags.
Pros
- Reliable
- Unique Features
- Efficient Service
- Saves Time
Joynal A.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Oct 2022
Great Social Communication Tool.
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
I am finding Zoho Social very user-friendly and quick to use. Anything that saves me time is a winner. Check it out if you looking for something like this. Well worth the money!
What is your favorite aspect of this product?
Zoho social is helpful to connect multiple social media accounts and manage them using their platform. I can publish content on all social media platforms from the Zoho social app. Not just publishing, it allows to monitor the growth of brand and let your team to collaborate seamlessly.
What do you dislike most about this product?
Like many social media management systems, it's still not possible to tag people or products on any photos posted. I'm forced to go to each app and edit the posts in order to do so (which is a bit of a bother).
What recommendations would you give to someone considering this product?
Zoho Social is the ideal tool to start planning, managing and promoting content on social networks in an organized and seamless way. I always recommend it.
Pros
- Performance Enhancing
- Client's Interest First
- Appreciates Incumbent Status
- Continually Improving Product
Cons
- Less Respectful
