What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Jared S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
A Versatile Social Media Solution
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
- Threefold Approach: Zoho Social combines publishing, monitoring, and analytics features. This comprehensive approach ensures that you can manage your social media presence effectively. - Seamless Integration: Zoho Social integrates seamlessly with other Zoho applications, such as Zoho CRM and Zoho Desk. This interconnected ecosystem streamlines your workflow and enhances collaboration. - App Integration Potential: Beyond Zoho’s offerings, Zoho Social allows integration with various third-party apps. Whether it’s for analytics, content creation, or customer support, you can create a customized portfolio of social media solutions.
What is your favorite aspect of this product?
- Publishing Calendar: Zoho Social’s publishing calendar provides a great overview of scheduled social posts. It’s similar to platforms like Loomly and Planable, making it easy to generate and schedule bulk posts. - Pause Post Feature: The new pause post feature acts as a panic button during brand crises or emergencies. Pausing all posts instantly can be a lifesaver.
What do you dislike most about this product?
- Analytics and Reporting: While Zoho Social’s analytics are solid, they don’t match the depth of dedicated social listening platforms like Talkwalker. If in-depth reporting is critical, you might need additional tools. - Limited Post-Approval Options: Zoho Social could enhance its post-approval features. More flexibility in managing approvals would be beneficial.
What recommendations would you give to someone considering this product?
- Integration Potential: Explore Zoho’s ecosystem. If you’re already using other Zoho apps, the integration benefits are substantial. - Expectations: Understand that while Zoho Social excels in certain areas, it may not replace specialized social listening tools entirely.
Pros
- Helps Innovate
- Unique Features
- Inspires Innovation
- Caring
Gouthami K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
The solution to social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social offers very affordable options, unlike other competitors in the market that come with a higher price tag.
What is your favorite aspect of this product?
I like it's "user friendly interface" because it simplifies the complex social media management tasks.
What do you dislike most about this product?
It is not often, but rather very rare, that occasional technical glitches makes the delays in scheduling features of Zoho Social.
What recommendations would you give to someone considering this product?
I recommend that anyone considering Zoho Social explore the features to ensure that the product is aligns with their business needs and stay updated with new updates of Zoho Social to enhance your work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho social is easy to configure
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social has the best time prediction feature that guides you on what best time you can schedule social media post and this feature helps in increasing engagement on social media post whereas other provider do offer it but on a cost and here with Zoho social it is completely inclusive on the subscription plan
What is your favorite aspect of this product?
The tool has an easy visual content pipeline calendar that I use to organize my posts the way I want them to appear. Also I like the in-built in responder feature which is easy to use to respond to comments and reaction across different social media handles from one place which saves a lot of time
What do you dislike most about this product?
If you are looking to use more social media handles, the tool can become more expensive, also the text editor has limited fonts and customization which does not make it good for content creating especially when you have to attach images, the tool does provide the support or recommended pixels for different social media tools
What recommendations would you give to someone considering this product?
It is easy to use and to configure at an affordable rate and I would recommend it for anyone looking for a tool to manage social media from one place
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Respectful
