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What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
![](https://cdn-public.softwarereviews.com/production/profile_image/2288510/original/2288510.jpg?1738386034)
Oluwatobi A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Easy to use and a must have.
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-friendly interface.
What is your favorite aspect of this product?
End-to-end encryption makes everything discusses during meetings secured.
What do you dislike most about this product?
Its reliability - there has never being a problem with Zoom since I started using it.
What recommendations would you give to someone considering this product?
Get it. It is cost effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
![](https://cdn-public.softwarereviews.com/production/profile_image/2007038/original/2007038.jpg?1739798260)
Kathryn L.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2025
Zoom is most things video conferencing should be.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Quality of features. Zoom simply manages to do most things better than most alternatives. It offers the best in-meeting collaboration tools and has now made it possible to execute minor tasks and workflows before, during and after video meetings using artificial intelligence.
What is your favorite aspect of this product?
The biggest appeal for Zoom in my opinion, is the simplicity of the software itself and how intuitive the user interface is , on mobile phones and on desktop computer . This is the reason why almost everyone finds it easy to use Zoom for video conferencing purposes, not minding the technological savviness of the individual.
What do you dislike most about this product?
Occasionally, I do experience lagging audio and video when I am part of large sized meetings which includes tens of participants, especially when I make use of screen sharing and video conferencing at the same time.
What recommendations would you give to someone considering this product?
Although, I have not used every single video conferencing software that exists across the world, I am of the belief that Zoom is the best software for video conferencing that I have used. Therefore, I am happily recommending this software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
![](https://cdn-public.softwarereviews.com/production/profile_image/2241447/original/2241447.jpg?1739538854)
raj s.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's something different
What is your favorite aspect of this product?
All good
What do you dislike most about this product?
Nothing special
What recommendations would you give to someone considering this product?
Nothing, all good
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy