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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

95 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
89%
Conflict Resolution:
91%
Strategy & Innovation:
90%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

Chart

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Oluwatobi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and a must have.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

User-friendly interface.

What is your favorite aspect of this product?

End-to-end encryption makes everything discusses during meetings secured.

What do you dislike most about this product?

Its reliability - there has never being a problem with Zoom since I started using it.

What recommendations would you give to someone considering this product?

Get it. It is cost effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Kathryn L.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Zoom is most things video conferencing should be.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Quality of features. Zoom simply manages to do most things better than most alternatives. It offers the best in-meeting collaboration tools and has now made it possible to execute minor tasks and workflows before, during and after video meetings using artificial intelligence.

What is your favorite aspect of this product?

The biggest appeal for Zoom in my opinion, is the simplicity of the software itself and how intuitive the user interface is , on mobile phones and on desktop computer . This is the reason why almost everyone finds it easy to use Zoom for video conferencing purposes, not minding the technological savviness of the individual.

What do you dislike most about this product?

Occasionally, I do experience lagging audio and video when I am part of large sized meetings which includes tens of participants, especially when I make use of screen sharing and video conferencing at the same time.

What recommendations would you give to someone considering this product?

Although, I have not used every single video conferencing software that exists across the world, I am of the belief that Zoom is the best software for video conferencing that I have used. Therefore, I am happily recommending this software.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

raj s.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It's something different

What is your favorite aspect of this product?

All good

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

Nothing, all good

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Most Popular Zoom Comparisons

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