What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Amine B.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2025
My experience with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its exceptional ease of use, reliability, and high-quality video/audio, along with unique features like breakout rooms and virtual backgrounds. It also supports large-scale meetings and hybrid collaboration better than many competitors
What is your favorite aspect of this product?
My favorite aspect of Zoom is its seamless and intuitive user experience, which makes joining, hosting, and managing meetings effortless for users of all tech levels.
What do you dislike most about this product?
One of the most frustrating aspects of Zoom is its occasional instability with updates, where new features or patches sometimes introduce bugs—like audio glitches or sudden crashes—disrupting meetings unexpectedly.
What recommendations would you give to someone considering this product?
Before committing, test Zoom’s free plan to ensure it meets your needs for stability, features (like breakout rooms), and integration with your workflow—especially if you host frequent large or professional meetings
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Security Protects
rishabh m.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2025
Reliable & Feature-Rich Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zooms stability, scalability and seamless cross platform support makes it a standout choice compared to its competitors.
What is your favorite aspect of this product?
Its one of my favorite aspect is even the user in low bandwidth but it would certainly not let your video conferencing interrupts as well as its UI is just phenomenal for new users as well.
What do you dislike most about this product?
The free trial version has quite limited meeting duration which can be frustrating sometimes.
What recommendations would you give to someone considering this product?
Zoom is an excellent choice for someone looking for quite flexible, reliable, easy to use and feature rich video conferencing tool. However it as different plans so choose plans wisely before opting as per your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Faramade Gloria O.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
The software is seamless and so easy to navigate
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has more interactive features in that participants have more control over their call. You can even edit the content of a shared screen. More like
What is your favorite aspect of this product?
Being able to interact with slides and shared screens
What do you dislike most about this product?
It has a limit to the number of participants that can join at times
What recommendations would you give to someone considering this product?
It is very interactive, you can record your calls,share slides, videos, pictures and virtually any type of media and it has lots of other interesting features so I'd definitely recommend it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
