What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Wyatt C.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Dec 2024
Reliable video conferencing and collaboration tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
The zoom is the pretty much efficient tool due to its ease of use, compatibility in the workplace, performance and its continuous innovations in the digital meetings. The fact that its pretty ease to setup the whole tool in any kind of device and arrange a quick and secured meeting is the standout feature of it. The free of cost availability and high audio-video quality makes it appealing for every professional and day to day users. A reliable tool for sure which performs according to the standards and our requirements.
What is your favorite aspect of this product?
Zoom comes with a interface which is easy to use and can be easily directed to use among any age people. From people using it in the professional environments to the kids attending their classes online we have come a long way with the zoom. The ability to easily host, join or schedule any kind of meeting matched with lower bandwidth and high quality transmission makes it the reliable tool for virtual meetings. The combination of simplicity and multiple features all set together definitely brings in reliability to this tool and we can depend on it for our professional and personal needs.
What do you dislike most about this product?
I am not being able to edit my cloud documents like the ones in google sheet so that hinders my collaboration with the team where we are not able to integrate the zoom with the sheets. So i would personally like this integration to be added so we do not have to go outside of this app to edit our docs.
What recommendations would you give to someone considering this product?
I would recommend to explore this app and test out all of free and basic functionalities that will give you a whole lot idea what you're dealing with. It comes with secured password meeting features, screen sharing, white board features and many more. So implementing it in your organization would be a great addition but do keep in mind it can be used on both large and small scale allowing you to make the most of it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pawan T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2024
Especially use to virtual calls and meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
By this tool we can share the screen on the video call or help us to improve the productivity while working work from home.
What is your favorite aspect of this product?
Screenshare on the call and very esay to use. This tool help us to schedule the meeting.
What do you dislike most about this product?
No need to dislike this tool this tool is amazing on vertual meetings.
What recommendations would you give to someone considering this product?
We can easily schedule the calls ans video calls.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Inspires Innovation
Josephine N.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2024
Easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
is easy to use and has high-quality video, The mobile app is user-friendly so one can use it anywhere as long as they have a phone. Straightforward in setting meetings making it simple and beginner-friendly
What is your favorite aspect of this product?
you can set a meeting very fast without huddles and also accessing the meeting is very easy. It is great for last-minute rush meetings. It also works great for a small audience
What do you dislike most about this product?
the cost is rather high for small businesses
What recommendations would you give to someone considering this product?
I would highly recommend it, especially for last-minute meetings
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
