What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Session Border Controller
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Data Integration
Breadth of Features
Zoom Workplace Reviews
Saksham t.
- Role: Sales Marketing
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2021
amazing features and fantastic
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
it has a featre of quick join and call which is helpful
What is your favorite aspect of this product?
the background without a green screen
What do you dislike most about this product?
it is heavy and need appllication
What recommendations would you give to someone considering this product?
involve breakout room in phone feature
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Cons
- Leverages Incumbent Status
PRASHANT K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
Connect easily
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
1- Easy to use and connect. 2- Great to use for professional meeting. 3- Multi platform supported. 4- Good audio and video quality.
What is your favorite aspect of this product?
1- Audio and video of meetings in zoom phone is well-balanced and clear. 2 - It is easy to use, and the customer support is very responsive and fast in solving problems. 3 - The user interface of the application is beautiful to use.
What do you dislike most about this product?
1- Multitasking while using zoom phone is a hefty task. 2 - There is latency issue while screen sharing.
What recommendations would you give to someone considering this product?
Overall, Zoom Phone is a lightweight application that provides all the necessary features of zoom. The meetings can be organized seamlessly without any hassle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ziporah S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Portable and easy to use meeting software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We need a more advanced an upgraded phone system that is less costly and with tons of features that are more powerful and Zoom phone was our perfect fit for our user case. It worked great in our environment, and we have never experienced lagging or bad connections. On an admin perceptive there are many features available to control sessions which made my work easier.
What is your favorite aspect of this product?
It provides high quality connection for both audio and video calls. We have been able to stay connected with my colleagues and collaborate efficiently. It integrates with Slack and i can make direct call from the Slacks interface which helps me not to waste time to switch between applications. With an intuitive dashboard, it makes it easier to keep monitoring, troubleshooting, and diagnose Zoom Phone call quality and network issues. It has enabled us to have flexible and agile communication across the whole of the organization.
What do you dislike most about this product?
I have nothing i dislike about it is useful and the best to use, although it requires string Internet connections.
What recommendations would you give to someone considering this product?
Zoom phone is an effective communication tool that gives us the flexibility need of getting connected with clients and colleagues even on the move. The quality is the best and no lag issues. I highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
