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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.3 /10

92 Reviews Write a Review

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 86

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of Data Integration

Breadth of Features

Zoom Workplace Reviews

Patrick W.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Zoom is a best in class communications tool

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

It isn't different from others, but the zoom brand name confers a fair amount of legitimacy.

What is your favorite aspect of this product?

The ability to contact peers in real time through the zoom app allows me to make calls from anywhere.

What do you dislike most about this product?

I don't have any major issues.

What recommendations would you give to someone considering this product?

I would recommend assessing the other tools out there and pick a good brand name. The market is somewhat saturated, so it's best to go with a trusted name.

Pros

Helps Innovate
Transparent
Saves Time
Acts with Integrity

Cons

Slower Product Innovation
Commodity Features
Vendor Friendly Policies

Oren B.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Good software, somewhat reliable

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Not applicable

What is your favorite aspect of this product?

Not applicable

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Not applicable

Jimmy G.

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's a unique product that offers a wide variety of solutions.

What is your favorite aspect of this product?

Being able to work and have meetings from anywhere I need to.

What do you dislike most about this product?

Some of the features don't always work correctly.

What recommendations would you give to someone considering this product?

No further recommendations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Patrick W.

Zoom is a best in class communications tool

Likeliness to Recommend

Pros

Cons

Oren B.

Good software, somewhat reliable

Likeliness to Recommend

Jimmy G.

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Session Border Controller

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Ease of Data Integration

Breadth of Features