What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Third-Party Integration
Centralized Management Portal
Continuous UCC
Analytics Reporting
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Zoom Workplace Reviews
Fredrick M.
- Role: Human Resources
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2024
A great and wonderful product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The Ease of usability.
What is your favorite aspect of this product?
Video calls.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
It is a nice product to use.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Respectful
Maeve G.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
I REALLY LIKE IT!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace stands out with its all-in-one platform for video calls, messaging, and file sharing. It’s easy to use, scales well for any team size, and offers great hybrid work features like Zoom Rooms for seamless in-office and remote collaboration.
What is your favorite aspect of this product?
My favorite aspect of Zoom Workplace is its all-in-one integration. It combines video calls, chat, and file sharing in one platform, making collaboration seamless and efficient.
What do you dislike most about this product?
What I dislike most about Zoom Workplace is that it can be overwhelming for new users due to its many features and settings, which may take time to learn and navigate effectively.
What recommendations would you give to someone considering this product?
I recommend Zoom Workplace if you need a comprehensive, easy-to-use platform for video calls, messaging, and collaboration. Be prepared to invest time in learning all its features for maximum efficiency.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Under Delivered
- Less Generous
Bharath M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Communication Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
1. Smooth and easy link sharing to start the meeting. 2. Secure and reliable environment supported in every OS. 3. From desktop to phone it works fine with respect to performance. 4. Separated breakout rooms in one meeting , so virtual meetings can go easily with one link.
What is your favorite aspect of this product?
Easy to install , start and integerate with the ticketing tool for customer environment.
What do you dislike most about this product?
1. From same id , same link one person can join from multiple machines which is really a weird thing. 2. Nothing as such new , very much competitive platforms are there with same features in less cost.
What recommendations would you give to someone considering this product?
Good , easy platform to deal and work with,
Pros
- Continually Improving Product
- Caring
- Acts with Integrity
- Over Delivered
