What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Session Border Controller
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Data Integration
Breadth of Features
Zoom Workplace Reviews
Naresh V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Excellent platform for business meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has a lot of features as compared to other but it's AI features and quality of video and audio conferencing is just amazing that provide a reliable and interactive environment for meetings and scheduling and attending meetings is too easy with using this software.
What is your favorite aspect of this product?
It provides user to sufficient features to do business meetings as well as team meetings it provides alot of features like screen recording voice enhancer which makes our meetings more effective.
What do you dislike most about this product?
There is nothing to dislike with using this software.
What recommendations would you give to someone considering this product?
It has sufficient features to schedule meetings and attend meetings it provides good quality of video and audio conferencing along with the screen sharing feature and at a effective price cost which is best part of the software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Auchitya R.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Easy to use and I love it
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I like the features
What is your favorite aspect of this product?
Meetings call
What do you dislike most about this product?
Nothing but the interface
What recommendations would you give to someone considering this product?
Calling features
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Client Friendly Policies
Yash P.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2024
Powerful collaboration tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Integrated Video and Chat: Combines video meetings with team messaging, reducing the need to switch between different platforms.
What is your favorite aspect of this product?
High-Quality Video and Audio: Known for its reliable and high-quality video and audio performance, even with large numbers of participants.
What do you dislike most about this product?
The interface can sometimes feel inconsistent across different devices and applications, leading to a fragmented user experience.
What recommendations would you give to someone considering this product?
Check the available integrations with other tools and services you use, such as project management software or CRM systems, to ensure smooth operation within your existing ecosystem.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
