What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Syverine B.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Amazing Experience using Zoom!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is easy for anyone to use, even if they aren’t good with technology. Joining and hosting meetings is simple and doesn’t need much setup.
What is your favorite aspect of this product?
My favorite aspect is that Zoom gives clear video and sound, even with big groups or when the internet is slow, which some other apps struggle with.
What do you dislike most about this product?
There is nothing to dislike about it.
What recommendations would you give to someone considering this product?
Totally Recommended.
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Saves Time
karan s.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2024
easy cloud storage
Likeliness to Recommend
What differentiates Zoom from other similar products?
works seamlessly with all google products, making google photos and email files speedier.
What is your favorite aspect of this product?
group projects benefit from shared folders and the quick access option for finding recently used Files.
What do you dislike most about this product?
unchangeable file organization can be frustrating.
What recommendations would you give to someone considering this product?
dependable, simple cloud storage and collaborates on articles.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Client Friendly Policies
Cons
- Vendor's Interest First
Sony l.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Zoom makes team communication easier
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom premium features are more professional and would not use more bandwidth, I would also use the solution to pre-record videos for the meeting that I can share with team who can watch the meetings later and the video processing takes less time compared to other online meeting explored.
What is your favorite aspect of this product?
Zoom pricing is more affordable for any business use case and makes it more profitable to use, I do like the screensharing and notice taking during the meeting which makes Zoom a convinient one
What do you dislike most about this product?
The Zoom app forMacbook takes longer to load and also requires the latest Macos versions to be installed though can be used also in the browser but would load slower there
What recommendations would you give to someone considering this product?
Zoom is my go to Global team meeting because is more intrutive and more affordable
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
