What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Nutritionist Rangoli J.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Great product for End User for Communication Needs
Likeliness to Recommend
What is your favorite aspect of this product?
Breakout rooms and features are amazing, Helps creating a full blown in person meeting phenomena
What do you dislike most about this product?
Costing, and end to end security is priority.
What recommendations would you give to someone considering this product?
Overall does the job, with all basic and needed features. No brainer, when it comes to free usage. As you bring in more features, can go for premium mode.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Anshul S.
- Role: Student Academic
- Industry: Transportation
- Involvement: End User of Application
Submitted Jun 2024
"Great Platform with Room for Feature Enhancement"
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out with its user-friendly interface, reliable video quality, robust security features, and extensive integrations. Its breakout rooms, advanced meeting management, and innovative features like real-time transcription and virtual backgrounds further set it apart.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its seamless and reliable video conferencing experience.
What do you dislike most about this product?
I dislike Zoom's occasional connectivity issues and limited free meeting duration.
What recommendations would you give to someone considering this product?
I recommend Zoom for its ease of use, strong video quality, and extensive features. However, consider your meeting duration needs and budget for potential upgrades.
Pros
- Over Delivered
- Reliable
- Performance Enhancing
- Enables Productivity
Unnati c.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Superb Product with lots of features
Likeliness to Recommend
What differentiates Zoom from other similar products?
The most amazing part about this product is its features which makes it a unique from other products as webinars in arranging virtual meetings is a user friendly not much expertise rquired.
What is your favorite aspect of this product?
The most and best part i like in it is its robust interactive like Q & A and it will be helpful for smaller number of participants and lager number as well without a lag.
What do you dislike most about this product?
The pricing or acces to premium features are limited apart from that its good to go.
What recommendations would you give to someone considering this product?
Its a best product with a lot of features apart from any other products.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
