What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Giorgi A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Perfect for Business and/or formal Meeting !
Likeliness to Recommend
What differentiates Zoom from other similar products?
variety of functionality
What is your favorite aspect of this product?
backgroud rendering is the best one in similar products. also function for translators/interpreters and high level of security
What do you dislike most about this product?
participants do not see files shared before they joined to the meeting
What recommendations would you give to someone considering this product?
If you trying to find solution for formal and business meetings, that should be your choise
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Martin Q.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2020
A higher limit of participants per videoconference
Likeliness to Recommend
What differentiates Zoom from other similar products?
In our work area, the use of Zoom has been very important, since it is a platform that helps us communicate openly and allows us to share all kinds of information in just a few seconds or minutes. The difference that I have noticed between Zoom, and other platforms that we have used previously in our work area, is that Zoom has been able to provide us with a more complete service, with which we can have perfect communication through videoconference and at the same time we can chat and send all types of files, without interrupting the fluidity or video quality of the videoconference.
What is your favorite aspect of this product?
I really liked that Zoom has an excellent web version, with which you can have a complete administration of the user's profile, you can modify the work teams, you can modify the participants of a video conference and you can also do all kinds of configurations in connectivity with each participant. This version is quite comprehensive, and provides the user with complete access to essential information. In addition, another of the things that I liked about Zoom Meetings is that this platform offers a very fluid service regarding visualization, the visualization of each user's video is perfect and does not have any type of delays.
What do you dislike most about this product?
My review of Zoom is regarding the screen sharing that this platform offers. I consider this screen sharing that it offers, which is visible to all participants in the video conference, to be a bit lacking, as it is not as fluid as other platforms that offer faster screen sharing without lag. I don't really recommend using this Zoom feature, as it lacks a lot of optimization to be at a good level.
What recommendations would you give to someone considering this product?
It is a completely accessible platform, it offers a very stable service with which any person or business entity can communicate openly with a group of people, with a fairly wide limit of participants. In addition, Zoom has a very easy to use interface, which helps make communicating online a fairly common task and does not have to become a complex process. Zoom has an excellent application for mobile phones, capable of feasible and secure communication, in addition, it also allows file sharing in a similar way as its version for computers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Nebojsa P.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Zoom has been constantly improving their software!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom capable of handling a large amount of client in the video conferencing , without loosing on quality.
What is your favorite aspect of this product?
The remote control feature helps whiile using helpdesk.
What do you dislike most about this product?
The keyboard and mouse feature can be very slow.
What recommendations would you give to someone considering this product?
This a great product for the home office options.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
