What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Maderlin G.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
The best high-level communication platform.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other products because it has extensions for Chrome, Firefox and even with add-ons for Microsoft Outlook, thus making it easy to access to work, first-hand it has a free plan, hence its great success and reception, and with several payment plans that will give you access to more features should you need them, with the ability to record meetings, the ability to add virtual backgrounds, different speaker views, and many great features that make this a great tool.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it helped me to communicate with clients every time it occupies an important place for work, you always need to have a good level of cooperation between people who are somehow part of and committed to a project, what I love about Zoom among so many things is the ease of being able to work efficiently remotely, always confident that remote work runs smoothly.
What do you dislike most about this product?
Zoom is an effective communications tool, with quality service that provides excellent features and functionality, I have used Zoom for several purposes and it has worked for me quite normally. I highly value that it is constant and committed to what its users need, paying from start to finish. Finally collaborating to the maximum and making the work easier and simpler, so far it has not thrown me any problem.
What recommendations would you give to someone considering this product?
I recommend Zoom because based on my experience, this is currently a leading tool in corporate communications, a tool developed to work focused on the professional sector, just use it for a few minutes to realize the excellent results it provides, quality of options and operation, suitable for video conferencing, video calls, instant messaging, and much more. Look no further. ZOOM is what you really need.
Pros
- Effective Service
- Transparent
- Helps Innovate
- Continually Improving Product
Ronald S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great Video Conferencing product, very easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ease at using the product..you don't need an account to be able to login to a zoom conference
What is your favorite aspect of this product?
No account needed for users to connect to a zoom conference and Outlook extension
What do you dislike most about this product?
monthly cost is a bit high and zoom bombing problems
What recommendations would you give to someone considering this product?
I would recommend giving it a try and seeing if it fits what you need. It did for us.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
MUKESH K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2020
the best video conferencing application
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom is feature-rich rather than others.
What is your favorite aspect of this product?
changing background
What do you dislike most about this product?
eats a lot of RAM and hangs up sometimes
What recommendations would you give to someone considering this product?
just go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
