What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Eulice U.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2020
Great Product, but waiting to see improvements
Likeliness to Recommend
What differentiates Zoom from other similar products?
What's great about zoom is that the user portal is local to the machine using it. there isn't a website portal you must first access to begin a meeting. The user interface is more intuitive and easier to learn for technology challenged coworkers.
What is your favorite aspect of this product?
How easy it is to teach coworkers, who are not technology proficient, to use.
What do you dislike most about this product?
It may be due to the amount of new users and lack of infrastructure, but conferences tend to drop out. Sometimes video and or audio quality is poor, despite new and high quality hardware, and a stable high speed internet connection. When several users are in conference there is an issue with screen sharing locking up.
What recommendations would you give to someone considering this product?
Ensure that you have current and good to best quality video and audio hardware. Ensure that you have a stable and high speed internet connection. teach each individual user, one on one, how to use the software.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Less Reliable
- Less Performance Enhancing
- Less Efficient Service
Brian T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2020
Reliable, good features, widely usable
Likeliness to Recommend
What differentiates Zoom from other similar products?
More features, widely used and good free options
What is your favorite aspect of this product?
Range of features, reliability
What do you dislike most about this product?
Interface is not always intuitive, polling tool need more features
What recommendations would you give to someone considering this product?
Good tool for many remote meeting purposes. Can be difficult to manage a large meeting
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Fair
Danielle M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2020
Popular, but needs some work...
Likeliness to Recommend
What differentiates Zoom from other similar products?
Maybe more features, but as far as typical "video conferencing", not a whole lot.
What is your favorite aspect of this product?
The whiteboard and quick/easy ways to see my coworkers.
What do you dislike most about this product?
It can be frustrating and confusing - the UX is not completely clear and seamless.
What recommendations would you give to someone considering this product?
See if you really need all the advanced features. And bandwidth/freezing issues are a problem.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Reliable
