What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Laura R.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2020
Great platform, easy to use for everyone!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It allows us to do webinars and meetings, without sharing the data of participants. It also works well having multiple licenses assigned to others for one subscription fee and the reporting works well. Zoom are introducing new helpful features, e.g surveys as well as polls.
What is your favorite aspect of this product?
Easy to use, doesn't take much training and allows our events portfolio to still run instead of be cancelled due to the pandemic!
What do you dislike most about this product?
The cost can increase with all the different add on options e.g webinars. but they work well.
What recommendations would you give to someone considering this product?
Look at a 12 month plan as this is the money saving option and take advantage of the training resources available!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
Magaly R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2020
Video and real-time messaging!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom sets itself apart because this software offers quality video and audio along with built-in collaboration tools, with end-to-end security and a simple, easy-to-use interface.
What is your favorite aspect of this product?
My favorite aspect is that Zoom has been a great help to me so much, it has given me the opportunity to boost productivity and to work on the go from wherever I am, it offers me its great functions and features, when I generally need to see faces. and share important information I think of Zoom, I have obtained incredible results, it saves my time unnecessary travel expenses and wait. Connects me in seconds with clear communication.
What do you dislike most about this product?
With Zoom online collaborations are fascinating, it is an excellent program with charming features that make its operation unique and unmatched, it offers me more than what I normally need to stay focused on my projects and when I need to see faces it is my number one option, because it brings me closer to colleagues and clients who are in another city, including the country, and that is that Zoom has the power to get closer to people anywhere in the world and from any device, the times I have used this program I have received very good results and I have no discontent, Zoom is heading in the right direction and it works very well.
What recommendations would you give to someone considering this product?
I recommend Zoom because it is quality for its services, features, functions and very useful tools and those that are available to its users to get the most out of it, it is an innovative, flexible and intuitive software, it offers beneficial solutions. And always working at its best, best of all it is simple and easy to use.
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
Abidakun T.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Nov 2020
Easy to Use and doesn't require strong internet
Likeliness to Recommend
What differentiates Zoom from other similar products?
1. Zoom is easy to use, with little or no tutorial you can click your way around and get the job done, It's basically user friendly 2. The gallery view just gave Zoom an edge over similar products
What is your favorite aspect of this product?
The gallery view has helped a lot during this pandemic, it gives us the feeling of one on one meeting, it's so fantastic
What do you dislike most about this product?
After paying for a licence I still can't have more than one meeting running simultaneously
What recommendations would you give to someone considering this product?
Yes!!!!!!!!!!!!!!!!!!!!!!!!!!! Use Zoom, the interphase is easy to understand and it runs smoothly for both meetings and trainings.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
