What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Agnes V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2024
Zoom Leading from Front
Likeliness to Recommend
What differentiates Zoom from other similar products?
Unlike other products, zoom offers remarkable experience across all devices (even on small screens).
What is your favorite aspect of this product?
I record meetings and events.
What do you dislike most about this product?
I have not experienced downsides
What recommendations would you give to someone considering this product?
Best option for communicating all over the world
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maksym T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Essential Tool for Modern Communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out due to its exceptional ease of use, reliability, and feature-rich platform. Its high-quality video and audio capabilities, extensive integration options, and scalability make it ideal for both small teams and large enterprises. Additionally, Zoom's frequent updates and focus on user experience set it apart from competitors.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its seamless video conferencing capabilities. The high-quality video and audio, combined with intuitive screen sharing and virtual background features, make it perfect for professional meetings and collaboration.
What do you dislike most about this product?
The initial setup and configuration can be a bit complex for new users, while Zoom offers extensive features, the sheer number of options can sometimes be overwhelming for less tech-savvy users. Additionally, the pricing can be relatively high for smaller organizations or individual users compared to other alternatives.
What recommendations would you give to someone considering this product?
If you are looking for a reliable and feature-rich video conferencing solution, Zoom is an excellent choice. Make sure to explore all its features and take advantage of the extensive training resources available to get the most out of the platform. Be prepared for the pricing, and consider your organization's specific needs to choose the appropriate plan.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
dinesh M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Easy to communicate
Likeliness to Recommend
What differentiates Zoom from other similar products?
One of the best and easy to use products
What is your favorite aspect of this product?
Quick integration with other tools
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
Check the competitive features
Pros
- Efficient Service
- Saves Time
- Client Friendly Policies
- Fair
