What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Stable and perfect in executing online events
Likeliness to Recommend
What differentiates Zoom from other similar products?
There is even a mobile version of the platform that simplifies its usage and ensures that everyone is able to use it efficiently anywhere at any time.
What is your favorite aspect of this product?
Its an excellent platform and it helps us hold and execute virtual events easily thus helping us engage and work with ease all times. It supports quality and audible video calls and this ensures that all participants are able to follow up and consult reliably.
What do you dislike most about this product?
The platform sometimes its affected by poor internet connections in its working thereby affecting how we hold virtual events
What recommendations would you give to someone considering this product?
Its a great platform and will help you bring down the costs of operations where instead of holding all events physically, you are able to execute some of them online and simplify the way you work.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2020
Brilliant with scheduling video calls.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jane A.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Best in video conferencing matters
Likeliness to Recommend
What differentiates Zoom from other similar products?
It can be accessed even from a mobile device and this ensures that you wont miss any virtual event just because you are not near a computer.
What is your favorite aspect of this product?
Its simple to use and does not have much issues and problems in setting up and using it in any organization. Accommodates even up to 250 participants and this brings convenience in its usage at all times. Supports clear and audible video calls that ensure everyone is able to follow up and hear the proceedings well.
What do you dislike most about this product?
The basic version has a limitation on number of participants necessitating for a upgrade in case of a huge corporation is using it.
What recommendations would you give to someone considering this product?
It has a simple user-interface and it will improve the way you communicate and ensure that its smooth and you are able to hold online and any virtual event easily.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
