What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Connie M.
- Role: Human Resources
- Industry: Government
- Involvement: End User of Application
Submitted Jun 2024
I love the breakout rooms!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom was one of the first video conference platforms in the game. They have remained competitive, and they keep adding innovative features that keep their customers coming back.
What is your favorite aspect of this product?
The break out rooms
What do you dislike most about this product?
In the past there have been a few security issues but they seem to be fixed.
What recommendations would you give to someone considering this product?
Check out all of the features!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Vendor Management
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted May 2024
It's an awesome product but need to keep evolving.
Likeliness to Recommend
Pros
- Security Protects
- Reliable
- Trustworthy
- Unique Features
Cons
- Less Inspiring
- Under Delivered
Frank B.
- Role: Industry Specific Role
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted May 2024
It's a reliable online meeting software.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Affordable, reliable and user friendly. Based on current technology, zoom has proven that the user doesn't need advanced training to implement it's tools for project and meeting optimization. Zoom works well in both small and highly equipped devices with simple technical specifications. Zoom has larger participants capacity compared to other online meeting conference room like Google meet. It's much easy to control user participants, features and integration tools. Zoom gives both quality, standard and other tools that are important for participants. Zoom i well known by business class and global businessmen. It has a better security details.
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
It can not last for more than 40 minutes. Power consumption.
What recommendations would you give to someone considering this product?
Reliability and security is guaranteed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
