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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Sourav B.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The must have video conferencing application

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The extents of features that zoom provide is not very much unqiue but the way its get implemented with all our service is really commendable and also the zoom features of whiteboard is what i really like the most beacuse it works so smooth and very much helpful in online meeting, as with out this feature my meeting are not worth it

What is your favorite aspect of this product?

The most favourite part of zoom video conferencing is the whiteboard features which saves us a lot of time and also help us to describe complex in easy to our clients and they too loved them , as many time this features help us to crack deals and alo other feature like video and audio conferencing work seamless and we never face any quality issue till now.

What do you dislike most about this product?

Although its a great product but still some of it features get stuck sometime like the file sharinf features doesnot work some time and also the video and audio quality can't get auto adapt with the data speed and gef stuck sometime but its okay as it happen very rarely.

What recommendations would you give to someone considering this product?

I would definitely recommend zoom to very working professional out there who has to do lot of online meeting and want to showcase his productivity and want to present his idea in the most simplest way possible and once someone start using it , he will get addicted to tits simplistic interface with tons of features

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Prabhat S.

  • Role: Finance
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Feature-Rich and User-Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

User-Friendly Interface High-Quality Video and Audio Scalability Wide Range of Integrations Extensive Features for Collaboration Strong Security Measures Customizable Meeting Controls

What is your favorite aspect of this product?

My favorite aspect of Zoom is its **high-quality video and audio**. The platform consistently delivers clear, reliable communication, which is crucial for effective virtual meetings and collaboration. This quality makes it stand out, ensuring that users have a seamless and professional experience, whether for business meetings, webinars, or personal use. Accessibility of meeting recording is cherry on top!

What do you dislike most about this product?

What I dislike most about Zoom is its limited advanced meeting analytics. While Zoom provides basic usage reports, it lacks detailed insights into participant engagement and meeting effectiveness, which could help users better understand and improve their virtual meetings. Enhanced analytics would be a valuable addition for organizations looking to optimize their remote collaboration and training sessions. Currently this limitation can be tackled by using addons such as read-ai!

What recommendations would you give to someone considering this product?

Explore All Features Leverage Integrations

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

John M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zooms architecture provides reliable video across desktop, mobile and conference rooms Zoom also provides an advanced sharing and presentation features. With features such as screen sharing, pools, and waiting rooms. Also they have a cloud phone system with SMS call recording h and call delegations

What is your favorite aspect of this product?

Host management tool

What do you dislike most about this product?

Performance issue where the app takes too long to load and may sometimes glitch die to internet connection issues. User experience issues. The share button is coloured green making it easy for a user to accidentally share the screen and in some instances you need to click twice to end the meeting

What recommendations would you give to someone considering this product?

Cost effectiveness

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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