What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sourav B.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted May 2024
The must have video conferencing application
Likeliness to Recommend
What differentiates Zoom from other similar products?
The extents of features that zoom provide is not very much unqiue but the way its get implemented with all our service is really commendable and also the zoom features of whiteboard is what i really like the most beacuse it works so smooth and very much helpful in online meeting, as with out this feature my meeting are not worth it
What is your favorite aspect of this product?
The most favourite part of zoom video conferencing is the whiteboard features which saves us a lot of time and also help us to describe complex in easy to our clients and they too loved them , as many time this features help us to crack deals and alo other feature like video and audio conferencing work seamless and we never face any quality issue till now.
What do you dislike most about this product?
Although its a great product but still some of it features get stuck sometime like the file sharinf features doesnot work some time and also the video and audio quality can't get auto adapt with the data speed and gef stuck sometime but its okay as it happen very rarely.
What recommendations would you give to someone considering this product?
I would definitely recommend zoom to very working professional out there who has to do lot of online meeting and want to showcase his productivity and want to present his idea in the most simplest way possible and once someone start using it , he will get addicted to tits simplistic interface with tons of features
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Prabhat S.
- Role: Finance
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Feature-Rich and User-Friendly
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-Friendly Interface High-Quality Video and Audio Scalability Wide Range of Integrations Extensive Features for Collaboration Strong Security Measures Customizable Meeting Controls
What is your favorite aspect of this product?
My favorite aspect of Zoom is its **high-quality video and audio**. The platform consistently delivers clear, reliable communication, which is crucial for effective virtual meetings and collaboration. This quality makes it stand out, ensuring that users have a seamless and professional experience, whether for business meetings, webinars, or personal use. Accessibility of meeting recording is cherry on top!
What do you dislike most about this product?
What I dislike most about Zoom is its limited advanced meeting analytics. While Zoom provides basic usage reports, it lacks detailed insights into participant engagement and meeting effectiveness, which could help users better understand and improve their virtual meetings. Enhanced analytics would be a valuable addition for organizations looking to optimize their remote collaboration and training sessions. Currently this limitation can be tackled by using addons such as read-ai!
What recommendations would you give to someone considering this product?
Explore All Features Leverage Integrations
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
John M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zooms architecture provides reliable video across desktop, mobile and conference rooms Zoom also provides an advanced sharing and presentation features. With features such as screen sharing, pools, and waiting rooms. Also they have a cloud phone system with SMS call recording h and call delegations
What is your favorite aspect of this product?
Host management tool
What do you dislike most about this product?
Performance issue where the app takes too long to load and may sometimes glitch die to internet connection issues. User experience issues. The share button is coloured green making it easy for a user to accidentally share the screen and in some instances you need to click twice to end the meeting
What recommendations would you give to someone considering this product?
Cost effectiveness
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing