What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Momina S.
- Role: Human Resources
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2024
User-Friendly Interface but Lacks Feature
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom really stands out for me because it's just so easy to use. I've tried a few other platforms, but Zoom's interface is by far the most intuitive. Whether I'm hosting a small team meeting or a virtual event with hundreds of attendees, I can always count on Zoom to deliver a smooth and reliable experience. Plus, the fact that it works seamlessly across all my devices makes it incredibly convenient. It's definitely become my go-to choice for all my video conferencing needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its versatility. Whether I'm hosting a one-on-one meeting, a team collaboration session, or a large-scale webinar, Zoom has the features and flexibility to accommodate my needs. From its user-friendly interface to its comprehensive set of tools like screen sharing, virtual backgrounds, and breakout rooms, Zoom makes it easy to connect and collaborate with others seamlessly. Plus, its reliability and cross-platform compatibility ensure that I can join meetings from anywhere, on any device, without worrying about technical issues.
What do you dislike most about this product?
My main gripe with Zoom is its occasional security lapses and connectivity issues.
What recommendations would you give to someone considering this product?
My recommendation for someone would be to take some time to explore Zoom's features and interface before hosting or joining meetings to ensure a smooth experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rahul s.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Zoom : connectivity made easy
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides useful features such as share sharing , work on low net bandwidth , provides custom filters for video background
What is your favorite aspect of this product?
Zoom does work better on low internet connection unlike its competitors, zoom has better pricing .
What do you dislike most about this product?
Zoom’s UI is not that user friendly .
What recommendations would you give to someone considering this product?
Go through proper documentation and use the Background filters provided in video conferencing
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Transparent
Will B.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2024
Good for Video Conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's easy to use, reliable, and lets you connect with people across the globe. That's a win in my book.
What is your favorite aspect of this product?
I have to balance usability with security. The good news is, Zoom offers features like two-factor authentication and AES-256 encryption, which is pretty darn good.
What do you dislike most about this product?
Zoom fatigue is a real issue for me and my mates.
What recommendations would you give to someone considering this product?
Absolutely use Zoom, but implement strong security protocols and train your team to be vigilant.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation
