What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Will B.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2024
Good for Video Conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's easy to use, reliable, and lets you connect with people across the globe. That's a win in my book.
What is your favorite aspect of this product?
I have to balance usability with security. The good news is, Zoom offers features like two-factor authentication and AES-256 encryption, which is pretty darn good.
What do you dislike most about this product?
Zoom fatigue is a real issue for me and my mates.
What recommendations would you give to someone considering this product?
Absolutely use Zoom, but implement strong security protocols and train your team to be vigilant.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation
Harishkumar S.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Very helpful
Likeliness to Recommend
What differentiates Zoom from other similar products?
Way of communication I feel it better comparing other apps.
What is your favorite aspect of this product?
Meetings etc..
What do you dislike most about this product?
Haven't felt nothing lik that
What recommendations would you give to someone considering this product?
Best recommendation i would give as zoom
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Mykhailo K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Feature-rich video conferencing tool that enhances
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself with its high-quality video and audio, ease of use, and robust feature set including virtual backgrounds, breakout rooms, and comprehensive integration options.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its feature-rich platform, particularly the breakout rooms and virtual backgrounds, which enhance the meeting experience and collaboration.
What do you dislike most about this product?
What I dislike most about Zoom is the cost, which can be high for larger organizations with extensive usage, and the occasional connectivity issues during peak times.
What recommendations would you give to someone considering this product?
I recommend taking full advantage of Zoom’s advanced features like breakout rooms and virtual backgrounds. Additionally, ensure you have a strong internet connection and monitor your usage to manage costs effectively.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
