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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Rahul C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Simple and Refined !

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Best in the market right now, be it the features or interface. I like it a lot.

What is your favorite aspect of this product?

Rate of improvement.

What do you dislike most about this product?

No major dislikes.

What recommendations would you give to someone considering this product?

Go for this product if you are looking for video conferencing platform. Access your needs first and accordingly, If you need then only go for paid version.

Pros

  • Efficient Service
  • Inspires Innovation
  • Caring
  • Helps Innovate

Antony M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic Product, Easy to use.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Users can choose from a variety of virtual backgrounds or upload their own to maintain privacy or add fun elements to their meetings.

What is your favorite aspect of this product?

Zoom is suitable for a wide range of uses from casual conversations to large corporate webinars.

What do you dislike most about this product?

It requires a stable and high-speed internet connection for optimal performance.

What recommendations would you give to someone considering this product?

Determine the size of your meetings and the specific features you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jasrah ..

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great Features, Some Connectivity Issues

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom differentiates itself from other similar products through its user-friendly interface, high-quality video and audio, and reliable performance even in low-bandwidth conditions. It also offers a wide range of features such as breakout rooms, virtual backgrounds, and screen sharing, which enhance the overall user experience. Additionally, Zoom's robust security measures, extensive integration options with third-party applications, and the ability to host large meetings and webinars set it apart from its competitors.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout rooms feature. This allows larger meetings to be split into smaller groups for more focused discussions, making it perfect for workshops, team collaboration, and interactive sessions. The ease with which participants can move between rooms and the host's ability to manage and monitor these rooms adds a lot of flexibility and effectiveness to virtual meetings.

What do you dislike most about this product?

What I dislike most about Zoom is the occasional audio lag and connectivity issues that can disrupt meetings, especially when participants have unstable internet connections. Additionally, the free version's 40-minute time limit on group meetings can be restrictive for longer discussions or collaborative sessions.

What recommendations would you give to someone considering this product?

Explore the Features: Take advantage of the free version first to explore its features like breakout rooms, virtual backgrounds, and screen sharing to see if they meet your needs. Check Your Internet: Ensure you have a stable internet connection for the best experience, as connectivity issues can affect audio and video quality. Consider the Plans: If you plan to host longer meetings or need advanced features like webinars or larger participant capacity, consider the paid plans. Learn the Security Settings: Familiarize yourself with Zoom's security settings to prevent disruptions and ensure your meetings are secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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