What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Dr. Aashu k.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2024
Zoom For Healthcare: Tele-Health Made Easy
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's user-friendly interface and variety of features, such as screen sharing, virtual background, breakout room and white board make it a versatile platform.
What is your favorite aspect of this product?
It allows me to connect patient remotely, making healthcare more accessable to those in rural areas and there collaborative features such as screen sharing, polls and chat makes it more valuable.
What do you dislike most about this product?
Technical difficulties and software glitches disrupt the flow of meeting and another concern is the lag of nonverbal cues.
What recommendations would you give to someone considering this product?
It offers variety of pricing plans and some additional features, such as cloud recording, virtual background may be available for an additional cost.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Caring
Devendra K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2024
''The Classic Example of ' Video Conferencing' ".
Likeliness to Recommend
What differentiates Zoom from other similar products?
*zoom Phone is a featur rich cloud phone system for businesses of all sizes. *Elevate to meeting. Zoom is a single platform and Zoom Phone seamlessly integrates with other Zoom products, such as Meetings. Call Delegation.
What is your favorite aspect of this product?
Whiteboards and a.i, which is a game changer nowadays it helps to take a summary of the meetings along with Minutes of meetings . Apart from that the zoom encryption and security is a bar set for security standards Which helps businesses share confidential data within the platform without any worries . It also has a feature by which we can do cross message to a different app that is also one of my favourite.
What do you dislike most about this product?
The only dislike for zoom would be the pricing as it is a bit costly as compared to others as well as the User interface is A bit tricky and takes time to understand for a beginner. Apart from that no dislikes about the product.
What recommendations would you give to someone considering this product?
Zoom is one of the best product available in market and it has a very good capacity To handle multiple people at a time . Along with that it provides a very good space and also alot of features such as A.i , whiteboard, Scalable video,Cross platforms message etc. So definately it is one the best in terms of video conferencing and connection with clients and internal stakeholders.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Smrati T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Effective Virtual Meetings Simplified
Likeliness to Recommend
What differentiates Zoom from other similar products?
High-Quality Video and Audio: Users often praise Zoom for its clear video and audio quality, which is crucial for effective communication.
What is your favorite aspect of this product?
Integration Capabilities: It integrates well with various third-party apps and services, allowing for a more seamless workflow.
What do you dislike most about this product?
Overwhelming Features: The abundance of features can be overwhelming for new users, making it challenging to navigate at first.
What recommendations would you give to someone considering this product?
Familiarize Yourself with Features: Take time to explore the various features Zoom offers, like breakout rooms and polls, to enhance your meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
