What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Oct 2024
Overall rating is great!
Likeliness to Recommend
Pros
- Helps Innovate
- Respectful
- Continually Improving Product
- Reliable
Edgar Raphael S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Oct 2024
“Affordable and good cost saving product “
Likeliness to Recommend
What differentiates Zoom from other similar products?
Widely accessible in many platforms Clear live chats Interactive whiteboarding Reliability and stability User friendly for remote comms Easy group connections
What is your favorite aspect of this product?
Cost and save money
What do you dislike most about this product?
Sometimes video quality is poor Difficulty in joining meetings Customer service is poor No guaranteed privacy
What recommendations would you give to someone considering this product?
Its a good cost saving product Install proper security programs Do tutorials for users
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Client Friendly Policies
Simon B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Snappy and responsive!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Very responsive and easy to use. The remote control feature is very secure and responsive as well.
What is your favorite aspect of this product?
The remote control feature which helps in our support processes.
What do you dislike most about this product?
nothing as of now.
What recommendations would you give to someone considering this product?
If you are looking for an efficient video conferencing tool, Zoom is the way to go!
Pros
- Continually Improving Product
- Client Friendly Policies
- Client's Interest First
- Includes Product Enhancements
