What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sharon T.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
Great tool for team projects and collaboration.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a staple for virtual meetings and webinars, offering a user-friendly interface that caters to both casual users and professionals. Also provides high-quality video and audio, e even on lower bandwidth connections, which is a great advantage for remote teams. The integration with various productivity tools makes scheduling and managing meeting more seamless.
What is your favorite aspect of this product?
Zoom interface is very intuitive and user-friendly. Joining a meeting is seamless, and I appreciate the clear layout of options such as chat and screen share which enhances real-time collaboration and communication. This has been invaluable for team projects. The breakout rooms is also great tool for smaller group discussions. Overall, Zoom is a reliable and powerful tool for both personal and professionals usage, making remote interactions seamless.
What do you dislike most about this product?
I have encountered occasional issues with connectivity and lag during larger meetings.
What recommendations would you give to someone considering this product?
Zoom has the ability to share screens and collaborate in real-time which is great for teams look to collaborate and manage projects effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Brian John W.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Easy to use & highly recommended!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows us to send invitation links to specific users which decreases the opportunity for "strangers" to access meetings & important information.
What is your favorite aspect of this product?
Invite links
What do you dislike most about this product?
File sharing could be better - reason we maintain MS Teams.
What recommendations would you give to someone considering this product?
Would recommend purchasing & utilizing Zoom. Our business communication is better because of it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alfred N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Clients not using Zoom is a big problem.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The meetings in the tool provide a high level of bandwidth than your average service. Great clarity for bigger meetings as well, which is something some platforms may lack due to bandwidth.
What is your favorite aspect of this product?
My best part about the product is that all the service has always been superb and very hands on, I like that a lot.
What do you dislike most about this product?
I find it very troublesome that many people I meet through work are not allowed to have Zoom and as a result there is trouble during the first minutes of the meeting.
What recommendations would you give to someone considering this product?
Zoom can certainly be great, but start taking a meeting to build a feeling about the company. The service is superb if that is an important aspect for you.
Pros
- Helps Innovate
- Trustworthy
- Caring
- Respectful
Cons
- Less Reliable
- Slower Product Innovation
- Less Performance Enhancing
