What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Agatha A.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Zoom is easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom mobile App for meeting doesn't consume more data and bandwidth and tool has good quality for both audio and video
What is your favorite aspect of this product?
I like the overall pricing of Zoom and the user management module which gives enough privileges to the admin with the ability to add and remove users
What do you dislike most about this product?
It would become too slow to load when connected to vPN
What recommendations would you give to someone considering this product?
For larger professional meetings, zoom is the first solution to consider
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Inspires Innovation
Siva Sankar C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
More features with minimal cost and better UI
Likeliness to Recommend
What differentiates Zoom from other similar products?
User-Friendly Interface: Zoom is appreciated for its simplicity hence participants do not experience breakages or difficulties when joining meetings. High Video and Audio Quality: It delivers a counstant quality video and audio streams irrespective of using low bandwidth connection. Breakout Rooms: Zoom as a communication application offers today one of the best breakout room services where the host can divide people into subgroups, convenient when holding workshops, classes, or team meetings.
What is your favorite aspect of this product?
Breakout Rooms and Polling: The opportunity to divide the participants into many subgroups and hold polls makes Zoom very effective for online learning or training. Reliable Connection: The steadiness and predictable reliability of the platform and experience, in general, when dealing with a large number of participants is a strength of Zoom that makes the meeting experience better.
What do you dislike most about this product?
Security Concerns: Earlier this year, the app suffered from several security and privacy problems, like “Zoombombing,’ making some people skeptical. However, it is still something that one has to look out for though Zoom has made improvements in the past years. Time Limit on Free Plan: It might be an inconvenience for the customers who want to have long online conferences because the free version allows only 40 minutes of the group meetings and then asks to upgrade to the paid version.
What recommendations would you give to someone considering this product?
Evaluate Your Needs: The number of people that will be joining as well as the options you’re likely to require such as breakout rooms, recording, webinar options will help make the choice on which plan to choose. Test the Free Version: If that does not suffice, pay for it and update to the paid version of the application to get more features. Check Integration Options: If you utilise other productivity applications make sure that Zoom works with them in harmony to improve productivity.
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Includes Product Enhancements
Romalio W.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have used lots of products but I didn’t got never before like this. Budget friendly
What is your favorite aspect of this product?
In my opinion as i said I didn’t got never before like this so you can attendant any meeting from any where you want.
What do you dislike most about this product?
Nothing dislikes
What recommendations would you give to someone considering this product?
If you are unable to work from your office and you have to attend an urgent meeting you can attend it from any where
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
