What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sasank G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Good Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It stands out as a unique audio and video conferencing platform because of it's unique features and continuous improvement, Recently after this AI saga everywhere I have observed that Zoom was providing transcript and Minutes of meeting on it's own which is really cool to reference it later.
What is your favorite aspect of this product?
Works even when we have low internet connectivity and also can have various video backgrounds while on calls.
What do you dislike most about this product?
Taking control rather than annotating something on the screen would be better.
What recommendations would you give to someone considering this product?
Zoom is pretty cool and you can give it a try for sure.
Pros
- Helps Innovate
- Trustworthy
- Inspires Innovation
- Respectful
Skever M.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Sep 2024
Zoom your Communication
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself from other similar products through a combination of key features, user experience, and its ability to scale from small teams to large enterprises. Here are the main factors that set Zoom apart: • High-Quality Video and Audio • Meeting Features and Flexibility • Fast Setup • Cross platform compatibility • Scalability (Large meeting Capacity and zoom room features). • Reliability and Performance • Advanced Collaboration Tools • User-Friendly Interface
What is your favorite aspect of this product?
One of the most impressive aspects of Zoom is its ease of use combined with scalability. It manages to offer a user-friendly interface that allows even non-technical users to jump into meetings effortlessly, while also providing advanced features like breakout rooms, webinars, and integrations for larger, more complex business needs. The balance between simplicity and powerful functionality makes Zoom accessible to everyone—from casual users to large enterprises. This versatility is what I find most appealing about the product.
What do you dislike most about this product?
One of the main drawbacks of Zoom is the time limit on free group meetings, which is restricted to 40 minutes. While Zoom offers a robust free plan, this limitation can be frustrating for users who rely on longer meetings but don't want to pay for premium plans. Additionally, while Zoom has improved its security and privacy features, early concerns about "Zoom bombing" and other vulnerabilities have left some users cautious, despite the enhancements made since then.
What recommendations would you give to someone considering this product?
If you're considering Zoom, here are the key 2 recommendations: 1. Assess Your Needs: If you primarily need video conferencing for short meetings or 1-on-1 conversations, the free plan may be sufficient. 2. Explore the Features: Zoom offers more than just video calls. Features like breakout rooms, webinars, polling, and screen sharing are incredibly useful for teaching, workshops, or team collaboration. Make sure to explore these features if they align with your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cody R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Easy to use, industry leader for a reason
Likeliness to Recommend
What differentiates Zoom from other similar products?
Very easy to use, widely accepted across the board
What is your favorite aspect of this product?
It's so easy to use
What do you dislike most about this product?
None that I know of
What recommendations would you give to someone considering this product?
Try it out for free!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
