What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Scott B.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2024
So many features I am still learning, but easy!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use! Ease of use!
What is your favorite aspect of this product?
Low cost, effective, streamlined.
What do you dislike most about this product?
Many features I don't have the bandwidth to absorb yet.
What recommendations would you give to someone considering this product?
Give it a while, you won't be disappointed!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Saqib C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Teamwork and virtual connections made easy
Likeliness to Recommend
What differentiates Zoom from other similar products?
What I like best about Zoom Workplace is its seamless integration of communication tools, which makes collaborating with my team effortless. The video conferencing quality is consistently reliable, even with large groups, and the addition of features like Zoom Whiteboard and Zoom Chat allows for real-time collaboration and idea-sharing. The platform is intuitive to use, whether for quick check-ins or larger virtual events, and its ability to integrate with other workplace tools streamlines our workflow, making it an indispensable part of our remote work setup.
What is your favorite aspect of this product?
Zoom is a very powerful application with many features. Its great implementation team walked us through changing out our previous system. For the end user, it is very easy to use and can go from voice to video or chat. It can be multi-platform with Windows, Mac, Chromebook, Android, or iOS, so it is very versatile and fairly consistent across all platforms.
What do you dislike most about this product?
Zoom could have better support once you are a customer. The support during our trial period before we actually purchased Zoom was amazing. After purchasing, they were unable to help us as much. We do still receive support and they are still a great company to work with, it just is something they could improve on.
What recommendations would you give to someone considering this product?
Recommending Zoom for its versatile services and amazing performance
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Aditya P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Summarizing meeting and preparing agendas
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom have ai companion which helps in automating task of summarizing meetings and suggest meeting times as well.
What is your favorite aspect of this product?
Zoom have tools which works for meeting scheduling and make easier video confrencing with noise cancellation feature.
What do you dislike most about this product?
Zoom plan should have variety in buying for small and big businesses.
What recommendations would you give to someone considering this product?
Zoom have feature to customize our user experience and zoom have better sound of video calls.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
