Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

John S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

The best video conferencing software to use.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom takes security very seriously and has implemented strong security measures to protect user data and privacy. It is designed to be user-friendly and suitable for most users. Finally it prioritizes a high quality video and audio experience.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its user-friendly interface and ease of use. Because of the very intuitive and convenient interface, it's easy to use for even the less tech-savvy. Setting up and joining a meeting is a breeze, and the clear layout makes it easy to find the features you need during a call.

What do you dislike most about this product?

Where I found Zoom to be imperfect was the occasional technical glitch or connectivity issue. While Zoom is usually reliable, there were times when participants experienced audio or video delays or had difficulty joining the meeting. These occasional occurrences can be troubling for ongoing users, and overall Zoom meets most people's requirements.

What recommendations would you give to someone considering this product?

I think it's a good idea to research user reviews and ratings to gain insight into other people's experiences with Zoom. If your organization plans to expand in the future, choose a Zoom plan with scalability. Consult with an IT professional or a Zoom official who can provide advice tailored to your specific situation.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

umu k.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

The Zoom service is exceptional.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Their top pick is the Logitech C922 Pro Stream, with its 1080p camera, outstanding audio, low-light correction, and background removal.

What is your favorite aspect of this product?

I use Zoom Workplace for home meetings. Because I attend education seminars where learning materials are explained, I've learnt a lot.

What do you dislike most about this product?

Many advanced functions require a premium plan.

What recommendations would you give to someone considering this product?

Zoom's ease of use, robust performance on low bandwidth, and collaboration features are praised.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Caring

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

The Ultimate Meeting Solution

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has exceptional ease of use, high-quality video and audio performance, and robust features like breakout rooms and virtual backgrounds. Its scalability makes it suitable for everything from small team meetings to large webinars and conferences.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout room feature. It allows hosts to easily split participants into smaller groups for discussions or collaborative activities, which is fantastic for engagement purpose and ice-breaking sessions.

What do you dislike most about this product?

One major thing is its reliance on a stable internet connection; even minor connectivity issues can lead to disruptions in audio and video quality.This needs to be resolved.

What recommendations would you give to someone considering this product?

I recommend starting with a free trial to explore its features and understand how they fit your needs and then go for a paid purchase. Familiarize yourself with key functionalities like breakout rooms, virtual backgrounds, and screen sharing to maximize your experience. Also, make sure to test your internet connection and audio/video setup before important meetings to ensure optimal performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019