What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sarah B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted May 2025
Great video conferencing, not as good as Teams
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom integrates better with other platforms we use such as Learn Amp. It's great for open drop in sessions and our teachers find it user friendly especially the whiteboard and annotate features
What is your favorite aspect of this product?
The annotate features. It's a great way to get our learners interacting especially if some are nervous online or don't like having their camera's on. A lot of people are also very familiar with Zoom from using it through the pandemic so it's user-friendly for people who don't have advanced digital skills
What do you dislike most about this product?
The sound drivers can be unreliable and we have found that as a business, although we like the Zoom features, teams works better as a products or total package. We also didn't have very much Zoom technical support
What recommendations would you give to someone considering this product?
Look at what your main use will be. If it's video conferencing you're after it's a great tool. It's great for teaching too but if you need a full packing of data transfer, storage, AI meeting notes, instant messaging then Teams is better
Pros
- Inspires Innovation
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Jovan A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Online meetings made easy with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to create online meetings and integrates with our google calendar, with reminders
What is your favorite aspect of this product?
Quality video and audios during meetings
What do you dislike most about this product?
Not really, i dont hate anything
What recommendations would you give to someone considering this product?
Great and convenient, saves time
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service
Williams J.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Zoom helps professionals stay organized/productive
Likeliness to Recommend
What differentiates Zoom from other similar products?
Very fast in network and highly professional in their services.
What is your favorite aspect of this product?
Their video quality and customer care service
What do you dislike most about this product?
Nothing for now.
What recommendations would you give to someone considering this product?
Go for zoom, with zoom you'll pass out effective communication to your team members on time without issues with network.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
