What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Upendra Y.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
"Simplifying Virtual Meetings for Effectiveness."
Likeliness to Recommend
What differentiates Zoom from other similar products?
The key to Zoom's success is its market segmentation-based penetration, which allows you to communicate for 30 minutes for free during the trial time.
What is your favorite aspect of this product?
Zoom is reasonably priced, and its mobile application UI is more inventive and user-friendly.
What do you dislike most about this product?
The free version doesn't have much time for group discussions.
What recommendations would you give to someone considering this product?
For large webinars and events where access and video of superior quality are essential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Raghav G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Nov 2024
Versatile tool for communication and meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very essential tool for our virtual meetings, and it's user-friendly interface makes it super easy and accessible for any users and organizations alike. The video and quality is consistently good, even with varying internet speeds, and audio is clear, minimizing disruptions during calls.
What is your favorite aspect of this product?
With Zoom we can comfortably host large meetings up to over 1000 participants, which is very invaluable tool for webinars and corporate gatherings. Breakout room is also impressive allows smaller groups discussions without losing the main meetings focus.
What do you dislike most about this product?
Zoom is the best for virtual meetings with robust security features such as meeting passwords and waiting rooms. This prevents sensitive information and discussions from being exposed.
What recommendations would you give to someone considering this product?
Zoom is versatile platform for remote communication and go-to tool for meetings and webinars.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Jesse U.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product and very easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Simple, intuitive interface, well optimized for meetings.
What is your favorite aspect of this product?
User friendly interface, seamless meeting experience
What do you dislike most about this product?
Time limit on meetings and difficulty joining meetings.
What recommendations would you give to someone considering this product?
I highly recommend using Zoom for your virtual meetings and collaborations. Its seamless video conferencing, screen sharing, and recording capabilities make remote work very easy.
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Reliable
