What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
95 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Adaora K.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2025
User Friendly and Effective
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has the host access granting feature
What is your favorite aspect of this product?
I can grant host access and it is user friendly
What do you dislike most about this product?
Whenever i connect an earpiece to my phone when on a zoom conference call, I am unable to hear through my earpiece. I can only hear the person talking through the speaker option not through headset and it’s a major problem.
What recommendations would you give to someone considering this product?
It’s user friendly and effective for team collaboration so.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mufutau I.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Reliable, Feature-Rich Video Conferencing ☺️
Likeliness to Recommend
What differentiates Zoom from other similar products?
For me, it’s Zoom's high-quality video and audio, robust security features, and user-friendly interface, along with its vast array of integrations and customizable meeting experiences
What is your favorite aspect of this product?
The high quality audio and video, it’s the best
What do you dislike most about this product?
The frequent connectivity issues are very inconvenient
What recommendations would you give to someone considering this product?
In my opinion, Zoom is ideal for businesses, educators, and individuals seeking a reliable, feature-rich video conferencing solution for virtual meetings, remote work, and online events
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Bassey E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
A Reliable and Versatile Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself with its user-friendly interface, high-quality video and audio, and scalability for both small and large meetings.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout rooms feature. It allows for seamless collaboration in smaller groups during larger meetings, making it ideal for workshops, team discussions, or classes.
What do you dislike most about this product?
One aspect I find frustrating about Zoom is its limited features on the free plan, especially the 40-minute time limit on group meetings.
What recommendations would you give to someone considering this product?
I’d recommend Zoom for anyone looking for a reliable and easy-to-use video conferencing solution, especially if you're already using tools like Google Workspace or Microsoft Office 365 for integration.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Caring
