What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Paola O.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
My Experience Using Zoom - Powerful and Affordable
Likeliness to Recommend
What differentiates Zoom from other similar products?
Besides web conferencing, Zoom helps modernize work environment by ensuring smooth and effective communication and collaboration.
What is your favorite aspect of this product?
With Zoom, all business internal communications are easy. It makes web conferencing easy, safe, and effective. It boosts team productivity
What do you dislike most about this product?
Zoom is all good. No negativity to report.
What recommendations would you give to someone considering this product?
Zoom is a recognized tool world over and we have used it successfully. I recommend it to prospective businesses
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Craig M.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Sep 2024
In my own opinion, Zoom is the best.
Likeliness to Recommend
What differentiates Zoom from other similar products?
For me, it is reliability. Call quality on Zoom is always stable. Zoom has low latency and high frame rates , letting me have the best of video meeting experiences regardless of the number of participants present in the meeting. This popularity of Zoom among professionals globally is testament to the reliability of Zoom.
What is your favorite aspect of this product?
Zoom maintains a uniform and tidy user interface across its mobile app and desktop platforms. This contributes towards an efficient experience for me whenever I am hosting or joining a video conference call. In all of my years of using Zoom, I have not encountered any trouble whether I am on the mobile app version or desktop version or web browser version since the interfaces are basically the same for the most part.
What do you dislike most about this product?
The only situation where-in I encountered any problems using Zoom was four years ago, during the Covid-19 lockdowns when spammers would access our meetings without authorization. Interestingly, that didn't only happen at my workplace but also happened to Zoom users across the world.
What recommendations would you give to someone considering this product?
For individual or company-wide video conferencing needs, it is my belief that Zoom is the software program to depend on.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sara A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Reliable Yet Room for Enhancement
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom features a user-friendly interface, delivers high-quality video and audio, and its breakout rooms are particularly noteworthy.
What is your favorite aspect of this product?
Breakout rooms stand out for enabling smaller group discussions within larger meetings, making them ideal for workshops, education, and team collaboration, enhancing engagement and productivity.
What do you dislike most about this product?
The most frustrating aspect of Zoom are the frequent updates that can disrupt meeting access or require unexpected restarts, especially when time-sensitive meetings are scheduled.
What recommendations would you give to someone considering this product?
I think it's best to trial it first and see if it's applicable for your needs, whether it’s for personal use, small team meetings, or large webinars—to choose the right plan and features.
Pros
- Helps Innovate
- Reliable
- Continually Improving Product
- Enables Productivity
