What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Harsh M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Your ideal web conferencing and meeting tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom seems lightweight in usage as compared to other video and audio conferencing products such as teams and webex.
What is your favorite aspect of this product?
Screensharing and whiteboard, along with a crystal view of participants and their audio/video status seems very intuitive to understand
What do you dislike most about this product?
The controls in the control panel or bar, vary as per how the meeting is scheduled, so due to this frequently habituated user lose a track of buttons and controls.
What recommendations would you give to someone considering this product?
Showing up all ideal controls would help a user understand and have a better understanding of the navigation, where the disabled parts of controls may be grayed out or simply disabled. That way a user would always have a same consistent view of buttons and controls
Pros
- Performance Enhancing
- Inspires Innovation
- Continually Improving Product
- Reliable
Michael W.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Sep 2024
Better solutions on the market.
Likeliness to Recommend
What differentiates Zoom from other similar products?
None that I can think of.
What is your favorite aspect of this product?
The use of the virtual whiteboard
What do you dislike most about this product?
The cost/time limits.
What recommendations would you give to someone considering this product?
Better solutions on the market which are free and widely used like Google Meet.
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Includes Product Enhancements
Russ M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Solid but may not fully work on every machine
Likeliness to Recommend
What differentiates Zoom from other similar products?
Not much stands out to me. Leading solution however.
What is your favorite aspect of this product?
Ease of use is great. When a feature works it works well and as you would expect.
What do you dislike most about this product?
I dislike that whenever someone screen shares it ends up presenting the presentation as a blank white screen and ends up freezing up on me. Can be frustrating.
What recommendations would you give to someone considering this product?
Give a go but first make sure it works well on the machines largely used by your company.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
