What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Vinay K.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2024
User friendly and intutive
Likeliness to Recommend
What differentiates Zoom from other similar products?
its user friendly dashboard and cost effiencent
What is your favorite aspect of this product?
best part of using zoom is guest who don't have zoom account can easily zoin meetings without hassle.
What do you dislike most about this product?
whiteboard
What recommendations would you give to someone considering this product?
for larger meetings and webinar , explore security option like waiting rooms , password protection and host controls to manage participants effectively.
Pros
- Enables Productivity
- Effective Service
- Saves Time
- Helps Innovate
HARSH K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Zoom for note-taking during meeting
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows to us to express using emojis during meeting and reduces distraction by showing only host's video feed.
What is your favorite aspect of this product?
Zoom speciality is that it allows us to easily replace our background image during the meeting to show good background and recording features is also likelihood.
What do you dislike most about this product?
Zoom premium plan is pricy a lot.
What recommendations would you give to someone considering this product?
Zoom secure communication and it also integrates with multiple apps like slack , google calendar for better workflow.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Sahil P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
A Masterclass in matters of Video Conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out to be the best video conferencing platform that is reliable, flexible and scalable.Zoom delivers HD video meetings.Zoom offers 24/7 live support.It's the best platform that ensures working from home is simple and efficient.
What is your favorite aspect of this product?
Zoom enhances real-time instant messaging.Zoom ensures ease of screen sharing thus making online meetings for be more interactive.Zoom is best for audio and video calling.Ease to access and work with Zoom across multiple platforms or devices.
What do you dislike most about this product?
It tends to be challenging when working with Zoom in remote areas where internet connectivity is unstable.
What recommendations would you give to someone considering this product?
Zoom is worth considering because it's simple,fast and reliable to use.Again,Zoom comes with great features that streamlines and simplifies the entire process of video conferencing and online meeting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
