What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kishan Y.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Right platform for virtual collaboration.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The flexibility of joining from any device without account registration is a huge plus compared to other platforms.
What is your favorite aspect of this product?
Immersive View allows participants to be displayed together in a shared virtual background, making meetings more engaging.
What do you dislike most about this product?
Zoom can sometimes consume a lot of bandwidth, affecting video quality in low-speed connections.
What recommendations would you give to someone considering this product?
Zoom is ideal for businesses of all sizes needing reliable video conferencing and collaboration tools
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Cons
- Less Inspiring
- Less Generous
- Less Friendly Negotiation
Joseph S.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2024
Zoom produces excellent videoconferenciing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom user friendly ui and great video conferencing make online meetings almost as entertaining as in person ones.
What is your favorite aspect of this product?
This ai powered background noise suppression feature is innovative since it reduces distractions and improves audio quality.
What do you dislike most about this product?
I sometimes have problems connecting, especially during large meetings or high usage.
What recommendations would you give to someone considering this product?
Enterprises and teams that communicate and collaborate online should use zoom. Its perfect for efficient communication because to its power and simplicity.
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Acts with Integrity
Cons
- Less Fair
- Less Friendly Negotiation
Annah B.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Sep 2024
Great Conferencing Capabilities
Likeliness to Recommend
What differentiates Zoom from other similar products?
For business conferencing, Zoom ensure adequate security and ease of using the software
What is your favorite aspect of this product?
With Zoom, conducting online meetings is easy. From web conferencing to calls and communication, I like that Zoom has it all.
What do you dislike most about this product?
No serious challenges. Zoom is amazing.
What recommendations would you give to someone considering this product?
For smooth business meetings, Zoom is the greatest of all and I recommend it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
