What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Erica K.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2024
The BEST video conferencing software available!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Other products we've tried tend to freeze up frequently with people hopping in and out of meetings due to application glitches. That almost never happens on Zoom. The product makes it so easy to conference, share your screen, share files, chat in real time, react, vote via polls, and more.
What is your favorite aspect of this product?
It's so intuitive. Every time we bring on a new hire, we can almost guarantee that the new individual will learn the system with zero or minimal training. They can start using Zoom immediately with very little ramp up time. It's fantastic!
What do you dislike most about this product?
I don't like that I can't create custom "away from my computer" or "on another video conferencing software" status updates. As someone who spends the majority of my day on meetings, it would be great to explain to someone why I might be less responsive. Our company uses Zoom for EVERYTHING, so when a coworker sees that I am not currently in another meeting, they often reach out for a conversation or to ask questions. It would be so valuable to be able to communicate that I am otherwise engaged.
What recommendations would you give to someone considering this product?
I honestly couldn't imagine using one of the other video conferencing softwares available on the market -- and believe me, I have spent hours upon hours in virtual meetings. It seems that competitive products are slower, glitchier, and have fewer bells and whistles. Zoom is the top tier product out there. You will not be disappointed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vivek S.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Easy to use. A Wonderful Product but Pricey
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is more sophisticated and has more and easy to use features
What is your favorite aspect of this product?
Backgrounds
What do you dislike most about this product?
You have to login to start a meeting
What recommendations would you give to someone considering this product?
Give some time to learn it and then you will feel its the best such product on earth.
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Client Friendly Policies
Yatharth B.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Bringing easiness in video Confrencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom platform has the capability to hold a large group of participants in a single limit without limitation and hitches.
What is your favorite aspect of this product?
Zoom speciality is that its Ease of use even for those are not tech savvy. Reasonable price for business needs compared to other programs.
What do you dislike most about this product?
Sometimes I have experienced technical difficulties like others not hearing me on the Zoom call .
What recommendations would you give to someone considering this product?
Zoom is amazing tool that allows us to connect with others all over the world.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
