What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carly A.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Super intuitive product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use
What is your favorite aspect of this product?
Breakout room functionality
What do you dislike most about this product?
The default mute and unmute controls can sometimes lead to awkward moments in larger meetings, where either people accidentally stay muted or unmuted, disrupting the flow.
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mayank A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Great for meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is really simple; it doesn't have any difficult technicalities. One doesn't even need an account to join a meeting. Its a really simple, easy-to-use application that is really effective and great for online meetings.
What is your favorite aspect of this product?
Its simplicity is unmatched with its peers i have used google meet as well but it wasnt that good of an experience.
What do you dislike most about this product?
There's nothing that I really dislike about this product; its a great product for online meetings and collaborations.
What recommendations would you give to someone considering this product?
If one is looking for a easy to use and a non complex online meetings software so zoom is a really good options for them. Its free version also works fine as well.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
