What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Yuvraj S.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Task management, accessibility.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself with its user-friendly interface, reliable performance, and advanced features like seamless breakout rooms, virtual backgrounds, and robust scalability for large meetings. Additionally, its consistent video and audio quality, even in low-bandwidth environments, and extensive integration options make it a preferred choice for both personal and professional use.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its seamless breakout room feature, which allows for easy organization of group discussions and collaboration during larger meetings. It’s particularly useful for interactive sessions and fostering engagement in a virtual setting.
What do you dislike most about this product?
What I dislike most about Zoom is its occasional issues with audio lag or dropout, which can disrupt the flow of conversations during meetings. This can be especially frustrating in situations where clear communication is critical.
What recommendations would you give to someone considering this product?
For someone considering Zoom, I’d recommend exploring its features like breakout rooms, screen sharing, and virtual backgrounds to enhance your meetings. Ensure your internet connection is stable to avoid any audio or video issues. If you frequently host large meetings, take advantage of Zoom’s webinar capabilities and explore integration options with your existing tools for a seamless workflow.
Pros
- Enables Productivity
- Unique Features
- Inspires Innovation
- Caring
Joshua A.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Greatest Of All Time Video Conferencing Platform.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Continuous improvement and regular features updates.High popularity.Screen sharing feature of Zoom works excellently.Zoom delivers HD video meetings.
What is your favorite aspect of this product?
Zoom streamlines business communication through audio and video calling thus saving time and effort.Zoom enables real-time chat with instant messages.Meeting recording feature of Zoom is perfect.Ability to share files.
What do you dislike most about this product?
Conducting HD video meetings highly depends on internet stability and speed.
What recommendations would you give to someone considering this product?
They should take video conferencing and online meeting to new heights with Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Areeb A.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Outstanding product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The interface is user friendly and call recording is very convenient.
What is your favorite aspect of this product?
The breakout room feature is amazing whereas participants can be divided into smaller focus groups.
What do you dislike most about this product?
The internet bandwidth required is often quite high.
What recommendations would you give to someone considering this product?
This is a great product for individuals in remote and work-from-home setup. Please go ahead with it without any hesitation.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
