What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Simon M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
Excellent Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its user-friendly interface, high-quality video and audio, and reliability in large-scale meetings. Its extensive integration options with various apps also set it apart from competitors.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its ease of use and the high-quality video and audio performance, which enhances the overall meeting experience and makes virtual collaboration feel more natural.
What do you dislike most about this product?
What I dislike most about Zoom is its occasional security concerns and the need for frequent updates, which can be disruptive. Additionally, its extensive features can be overwhelming for new users.
What recommendations would you give to someone considering this product?
I recommend exploring Zoom’s extensive feature set through trial periods and investing in training to fully leverage its capabilities. Ensure your system meets the requirements for optimal performance and security.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sukh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Excellent Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's User Friendly, High Quality Video and Audio, and has best integration.
What is your favorite aspect of this product?
ease of use and the high-quality video and audio performance, which enhances the overall meeting experience .
What do you dislike most about this product?
occasional security concerns and the need for frequent updates.
What recommendations would you give to someone considering this product?
great software for big or small company. easy to implement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Claire V.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Efficient Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Consistently high-quality video and audio with adaptive bandwidth usage
What is your favorite aspect of this product?
Capable of hosting a wide range of meeting sizes, from small team meetings to large webinars and events with thousands of participants.
What do you dislike most about this product?
The free version has limitations, such as a 40-minute cap on group meetings, which can be restrictive for some users.
What recommendations would you give to someone considering this product?
Available on various devices and operating systems, including desktop, mobile, and web, ensuring flexibility for users on different platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
