What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Milankumar P.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic interface
Likeliness to Recommend
What differentiates Zoom from other similar products?
Consistently high-quality video and audio with adaptive bandwidth usage
What is your favorite aspect of this product?
Capable of hosting a wide range of meeting sizes, from small team meetings to large webinars and events with thousands of participants.
What do you dislike most about this product?
The free version has limitations, such as a 40-minute cap on group meetings, which can be restrictive for some users.
What recommendations would you give to someone considering this product?
Available on various devices and operating systems, including desktop, mobile, and web, ensuring flexibility for users on different platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
James W.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Aug 2024
Zoom is the leading meeting tool for a reason.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is able to host meetings with high attendees uoto five hundred people without affecting the quality of video or audio in the course of the conference call. The ability to do this is testament to how viable and scalable Zoom is, as an enterprise video conferencing software .
What is your favorite aspect of this product?
Zoom is intuitive enough for the average person to learn to use its basic features of joining video meetings quickly without extensive or formal training. While learning to use its advanced features effectively may take a longer time, it is currently the video conference software with which our external collaborators and new employees have experienced the fastest learning curve with.
What do you dislike most about this product?
In all honesty, I have no major complaints using Zoom. As far as I am concerned it meets our most important needs when it comes to video and audio conferencing qualities.
What recommendations would you give to someone considering this product?
For companies looking at a video conferencing software with a fast adoption rate amongst their employee population without a lot of financial resources being spent on extensive , long duration trainings for staffs to learn to use the software, Zoom is a key software to consider .
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Omodiaogbe S.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2024
Zoom is a great product that enhances productivity
Likeliness to Recommend
What differentiates Zoom from other similar products?
User friendliness
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
Invitation
What recommendations would you give to someone considering this product?
It's a great product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
